Kay

My wife and I had just been to Zale's, where we'd waited for 30 minutes without so much as a greeting. It was Valentine's Day weekend, so you'd expect more than two people working there. Frustrated, we went to Kay's, where we were greeted and assisted immediately. The customer service was excellent, and we left with an upgraded wedding ring. Kudos to you, Kay's!

Always an exceptional experience

So Kelly, the manager, has been dealing with a situation and also been avoiding any phone calls. Kay jewelers made the mistake and now will not help in anyway. Will not be going back to a Kay jewelers again.

My experience at this location has always been great! Knowledge, helpful and nice staff. Highly recommend!!!

Had a lovely experience here shopping with my boyfriend for my engagement ring. This is an exciting experience and the manager was so accommodating. We had actually visited several other stores beforehand including Jared and a local jeweler. However, none of them were as good as this outlet when it came down to prices and selection. The only reason I’m giving four stars rather than 5 is because I wish they had resizing on site. It’s sad to walk away without the ring and have to wait a few weeks to get it back. Especially when you live about an hour away. If you’re in a rush to propose, I do not recommend purchasing your ring through Kay. I know my boyfriend is waiting a little bit so I will still be surprised when he does it . So the resizing isn’t too much of a problem. The only way you can walk out with your ring is if your ring size is a 6 1/2. That’s the standard size and if your finger is bigger or smaller you have to say goodbye to your beautiful ring for a little while. However, we had a great experience here and I cannot wait to go back. They give you so many discounts you don’t even need to negotiate prices. You just go in and they already give you all the discounts you could need or want. We paid half of what the ring normally costs. Don’t be fooled though, everything is always on “sale” but it’s nice to know we did a lot better here than we would have at a regular Kay store. And my ring is gorgeous!!! Also I’d like to add I think it’s awesome they take a photo of the ring before they send it in to make sure you are getting the exact same ring back without any scratches or damage. That’s a great touch and I find it very professional. Way to go Kay,nn***** UPDATE********nI have knocked off a star because when going to pick up the ring, the gentleman put the expensive Neil lane ring we had purchase inside a typical kay jeweler box. Upon returning, he said “sorry I didn’t know this was a Neil lane ring.” And gave us a replacement box. Like excuse me? Way to try to rip us off. Really angry about this. Too bad because our original experience was so lovely. You can really leave a sour taste in your customers mouth by treating them so poorly.