Regal Downingtown & IMAX

Went to the movies last night. First time since March. You would think Regal would have their act together and ready for their customers. NOT!n1). At the concession stand every place you could have a filled popcorn container was full. Thereby the supply was over the top greater than demand. Besides my wife and I there was only one other person in the theater. Bottom line the popcorn tasted as it was - old - like it was on a shelf all day.n2). The people behind the counter now check you in to your movie but there did not know how to use the Regal app. My app had some offerings that I showed them but they did not know how to understand them or use them.n3). Sat down to enjoy the movie but when the movie started the lights in the theater remained on! After 5 minutes into the movie I had no choose but to get out of my chair (miss part of the movie) and track down the manager to let him know the lights were still on.

My party had a number of special requests before the movie and they were all handled fabulously.

Love this movie theater since it was redone.

Hardly any people (which may be a good thing). Afternoon movie was expensive.

We have always been treated very well and caringly, even when my spouse was recovering from major surgery and had her first outing after two months of recovery. They kindly allowed her into the theater early so that she could make her way slowly with a walker. Restrooms are always clean and theaters well taken care of.