Map
Detailed Information
- Place Types Local government office
- Address 100 Litman Rd, Butler, PA 16001, USA
- Coordinate 40.8419608,-79.9160098
- Website http://basapa.org/
- Rating Unknown
- Compound Code R3RM+QH Butler, PA, USA
Openning hours
- Monday 8:00 AM – 4:00 PM
- Tuesday 8:00 AM – 4:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I was made to pay a bill that was not mine. I sold a house to a family that was paying me to own the home. This family backed out on all of their utility bills. BASA made me pay the late bill to have the sewage put back on. They said bill always goes to deeded owner. I did not own the deed but was still made to pay the bill.
This company routinely fails to send a bill so I receive a “past due” bill a month later with a nice late fee. Also routinely fail to print a bill number on the bill so I have to call and ask them for this number so I can pay the bill. After asking to receive these electronically in the future, I was told they can’t do that. There’s also no way to set up a recurring payment online. All of my options to resolve this issue are not possible. Instead, they’ll keep charging me extra money every quarter to pay for their mistakes. When I called to speak to customer service, they were useless. No resolutions, no options, and uncaring. This company is operating in the last century.
Went there to pay bill. Very friendly,, and it didn't even stink. Guess it is the nicest sewage treatment plant I've been to. Highly recommend for all your sewage needs.
After getting a shutoff notice, I called to make a payment arrangement. They refused. I was getting paid the day after they were going to shut us off. The day after! I was hoping to make a partial pmt, but I told them we could pay in full if we had to. They said I had to pay in full on the original date or take my chances that they wouldn't shut me off on time. Everyone else we spoke with about catching up was so gracious about working with us. Our mortgage company was more cooperative, and believe me, they weren't too cooperative, so that says a lot about this local company and their scruples. Unbelievable. This isn't the first time I've had issues with BASA. There were times they required us to pay in person for one reason or another, but we worked during their business hours, and they refused to work with us. We would have to take time off work. This local company cares NOTHING about the local people. Only the bottom line.
Truely a customer oriented department! Very helpful when a answer was needed to resolve an issue with new construction! Professionals to say the least. Thanks Jim Tomazich.
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