U-Haul of Westside

Would like to extend my appreciation to Daniel for his professionalism and courteous service in getting me on the road with a 6 x 12 trailer. My trailer hitch and wiring had some issues when I arrived that he quickly identified and corrected without charge. Recommend this business for all Veterans and civilians! YNCS Stanley A. Jaceks, USCG (Ret.)

I would not recommend this U-Haul location. My boyfriend and I rented a tow to haul our car on a 11-hour drive to San Antonio, TX a week ago. Everything seemed fine when the tow it was connected to the 15 foot U-Haul truck and our car was loaded onto the tow. When we got home to load up the rest of our stuff we realized that U-Haul allowed us to drive off the lot in dangerous conditions. A thorough inspection was not done on the tow, see pictures. It was complete luck that my boyfriend noticed the chunk of tire missing before we started our long drive to Texas. I doubt we would have gotten very far on this tire before something awful happened. Dangerous!!!

Reservation and pickup of a 17' truck was seamless. Truck could have been in better shape, but it's a work truck, so waddaya want, right? Up until I returned the vehicle I'd have given them 4 or 5 stars. However, when I brought it back after gassing up at the station across the street, as I left the station I heard a clunk. When I got to the U-Haul return across the street and opened the back, the little dolly had had broken loose. The fellow there insisted I had used it ("you broke the little green seal") and charged me for it. He was not interested in talking to the two movers who were with me, so they could vouch for the fact none of us had used the dolly and show him the multiple, full sized professional dollies we did use. Basically, the knuckleheads at U-Haul did not secure the dolly and it broke loose. They were unwilling to verify that I had no use for it (witnesses right there) and had access to far better tools (who'd use a dolly with 4" wheels?). Got the charge reversed at my credit card company, but that was an unacceptable hustle. Will use another location next time.

The clown here tells me my 2016 F350 is only rated to tow 5500lbs and I can’t rent a car trailer. I told him to google the towing capacity and he says the only number that matters is what his computer says.

I attempted to rent a car transport but was told my 3/4 ton truck was not rated to tow trailers. Not like i really wanted to pay $375 for a 180 mile trip. Oh well. Your loss uhaul.