Map
Detailed Information
- Place Types Local government office
- Address 201 Penn St #200, Reading, PA 19601, USA
- Coordinate 40.3358381,-75.9332265
- Website https://www.ssa.gov/
- Rating 2.6
- Compound Code 83P8+8P Reading, PA, USA
Reviews
We are in the middle of a pandemic and I understand mistakes happen. I need a copy of my son’s social security who is special needs by the way, I sent the first request two months later I’m being told the office made a mistake and never actually completed it even though I received a letter along with my paperwork return back to me. Everyone I talk to either transfer me to a voicemail or promise a call back that I never receive. Finally someone told me I would have to mail the form and my son’s information again which I would have to pay a second time. You can’t speak to a supervisor nor can someone confirm anything. All they can say is submit your paperwork and hope they don’t mess it up. During a pandemic you would think more pride to better serve people would be the approach instead of what I was told happen which was a “brain fart.” Please do better at this office.
Was flat out lied To by one of their staff. Because of the lie I was told I re applied to a job but can't be offered it because no SS card. If I wasnt lied to two weeks ago I could of just got a birth certificate and used that instead of a SS card. Was funny when I called back was told I had to either send medical records or my ID no photocopy of it. Don't know about other people getting a Dr appointment but for me it takes months. Don't know what fantasy world they live in where they think you can just walk in and walk out with them. The best part was being told nobody ever told me they would be sending one out. Guess I just imagine all of that and the hour long call to them last Monday. It's funny theirs a pandemic going on and what do they do to help? Make sure you can't get a job.
I had a really great experience at this office. Went mid morning on a Monday for a new Social Security card. It helped that I had printed out my application and filled it out ahead of time. Also you want to have all your certified documents ready. The woman that helped me was polite and helpful.
Our wait to be seen was relatively short considering we didn't have an appointment. Check-in is was easy, there is a small computerized check-in stand right as you walk into the waiting area. The instructions to use it are easy to follow. The employee that helped us was able to answer all of our questions and explain the process that is needed for my mother to apply for her retirement benefits. We do have to make an appointmnet go back one more time to finish everything up but it was a relatively painless process.nnOne star taken off the rating due to the parking situation. It would have been nice to have a sign telling you where to park. The small lot at the building is blocked off due to construction, so you have to park either along the street (metered) or in the parking garage that is used for the theater across the street (pay per hour).
Good part of visit lady who help me was very helpful and polite. Only down side on this day they only had so many windows open with employees helping people. And it took awhile before number was called to be helped.
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