Chartwell Pennsylvania LP, Home Infusion, Specialty Pharmacy and Enteral Nutrition

The staff is always so kind and helpful. Any of our needs are met fully and in a timely manner. If there does happen to be some mix up with an order, the staff is certain to fix the issue immediately! Best company we have used thus far!

I am on IV medications that are provided by Chartwell via overnight delivery. The 1st package that was to be delivered never arrived. I contacted Chartwell who needed to send a courier overnight from 4 hours away. I was promised when I spoke with them at 7:45pm that my meds would be delivered before my next dose which was needed at 5: 30am. The couier showed up at 7am, too late. We receive a call the next day from a neighbor who just got home and found our packages on his porch. These meds are to remain cold and it was 90 degrees outside! I spoke to the supervisor at Chartwell who apologized and said that it would not happen again. I gave specific instructions to get to my home and still tonight the same neighbor called to say he had our packages. Do not trust this company to get live sustaining meds to you. If you are recommended or set up to use this pharmacy for your medication needs, find someone else!

I recently completed home infusion therapy, with Chartwell being the supplier of all equipment and medical supplies. The staff members were all extremely kind and considerate and always treated me with respect and compassion. They also went above and beyond to ensure that I understood everything involved, and always encouraged me to call them at any time if I ever had any questions or needed clarity on any issue. It was very clear to me that the delivery person’s top priority was customer service and customer satisfaction.nnI gave Chartwell a four star rating. There is only one single issue that prevented me from giving them a five star rating: Excess supplies! The fact that Chartwell continued, for each and every delivery, to e ship out more than twice the quantity of what was ordered/requested. They have a “no returns” policy, understandably, given the medical nature of the products. So, for every one of those shipments, an invoice is generated. It seems obvious that Chartwell trains/instructs employees to always ship box up a lot more supplies than anyone had ordered. I guess I can’t blame them. So, Chartwell can then bill the insurance companies. In my opinion, that should be illegal. It’s a form of theft by deception. But, it is not illegal, so I guess I can’t blame them. They are legally increasing their bottom line, increasing Chartwell’s profits.

I dealt with chartwell years ago for my daughter. This time around it was for me. I cant say enough about this company....im incredibly thankful for the fast service as my orders took place late on a Friday afternoon... chartwell, THANKS FOR BEING THERE!

They communicate well, and they send supplies in a timely manner.