Carmel Car Wash

I went to simply wash my vehicle In the automatic wash bay. Paid, pulled forward as prompted, the stop light never lit, continued to pull up then the wash beeped at me to stop and go backwards to start wash. I proceed to do this FOUR TIMES then finally the wash remaining number said 0. I pulled out of the bay and got out of the vehicle to find a number to help. I finally went online and found a service number. Got connected to a service guy who raised his voice at me that I should have never left and he claims he is here to help. But it was in fact my fault that the wash sensor never detected my vehicle because of how i pulled in. I explained its a full size SUV and I pulled back and forth 4 times. I Also urged that he stopped raising his voice at me. He shouted at me that he was not raising his voice. He proceeds to yell that he wasn’t yelling and that I should turn down the volume of my phone and he doesn’t know what to tell me... ? I then expressed that I should not have to call to use an AUTOMATIC car wash. He asked how I even got the number, I said online. He yelled back that there is a service number provided BEFORE entering wash for assistance. Unless there was an issue with payment why would have taken down the number, honestly not knowing there would be an issue? I continued to ask why he is still yelling at me. He again yells that he was not yelling, states that they have my information and will send me my $9.00 and not to ever return to the car wash again and hung up on me. Who knew an automatic car wash could be that stressful... ? I actually went there to sit in my car and relax for a second. Smh.

I paid for the Deluxe wash ($11) with a credit card on 7/6/2020. Once processed, I was told that the car wash was in use so I had to wait. It wasn't in use, it was empty. I waited for about ten minutes, and nothing happened. I drove into the bay to see if that would activate something. Nope. There was no phone or office to report this to, so I left and went home in a dirty car. I paid $11 for a car wash I didn't get and I have no way of getting a refund.

Very disappointed...waste of money

The Touchless Carwash got most of my car, but somehow avoided my wheels. They're still dusty and seemed to be untouched! That was the only reason for me stopping there. Such a waste of $11. I'll never go there again. Big waste of time and money. Thanks for robbing me.

Gets the job done, but could be so much easier on your customers. Fix all your vacuums. Refill all your self service soaps. Update your bays to all accept credit card. Nobody wants to stop what they're doing to put more quarters in anymore, especially in the colder months. Why does the brush soap need so much water to wash off? ud83eudd37ud83cudffc‍♂ufe0fnnThe bay did have good water pressure.