Perla's Appliances Plus

I've been purchasing from this company for over 10 years and have referred multiple clients here. It's a family run business. They stand behind their products and go above and beyond for their customers. You can find appliances for a budget project or high-end appliances for your dream kitchen. I'd rather give my money to this small business than to a big box retailer.

I love Perla's. So far we've gotten our washer, dryer, fridge, and oven from Rocco. He has great service. Cheap and prompt delivery. Very friendly and knowledgeable. Website works very well. Big box stores may be a tad cheaper (possibly) but the personalized service more than makes up the difference.nnEdit: just got a second fridge. Eventually all the appliances in our house will be from perlas. They have a strong commitment to covid precautions, too, which made me feel safe shopping there.

My husband and I are currently in the process of moving back to the pit area. I have looked high and low, researched and looked some more for appliances, as well as install/delivery options and this business is truly above the rest. The prices are competitive and the customer service is impeccable. I look forward to making this my local shop for home appliance needs.

Forget the big box stores and buying on line. Support this excellent local business. They are professional, knowledgeable, and very helpful. We got just what we needed, promptly and at a very good price. We couldn’t be happier. First rate.

DO NOT USE THIS COMPANY! I can't say one good thing about Perla's. I waited all day for a service person to show up at my house. When he didn't arrive by 2pm I called and spoke with young Rocco who said he'd have the service person call. When nobody called by 3pm I called and older Rocco told me that he left a voicemail message earlier in the day that the repair person was not coming but there was no message.nnSix weeks later the service person shows up and charges me like $150 for a five minute diagnosis - nothing was fixed but he said they'd get back to me on a price and would credit half of the diagnostic fee toward repair or purchase.nnIt's over three weeks later and I have literally six calls in to Perla's and they won't even call me back. I've only gotten to talk to someone twice and both times she told me the person I had to speak with was on the other line and would call me right back, which never happened.nnTheir voicemail message boxes are full now and you can't even leave a message.nnThey just want to charge you a diagnostic fee which only takes a few minutes of work and they are happy just to keep that because there's no time involved. They have no interest in doing repairs or selling you anything new.nnI'm going to call the retailers they represent as a dealer to explain how Perla's does (or should I say doesn't) do business.nnI'm also going to file a civil lawsuit for treble damages for the diagnostic fee and a criminal lawsuit for violation of UDAP statutes. I'm not doing it for the money but rather to put this company on notice that they can't do business this way.nnSee how many other bad reviews they have. Perla's could have saved themselves a lot of trouble by just doing the right thing.