Kay

Always feel valued and listened to at Kay with every purchase. The employees are happy in their jobs, because the amount of knowledge they about products and the history of brands, and types of metals is remarkable. Makes me as a customer feel confident in my purchases. 7 watches later, 1 necklace, 2 bracelets, 2 pairs of diamond earrings, pinky ring and I'm happy with every purchase, never pressured to buy. ud83dude01 I won't shop anywhere else.

Be prepared for false promises to secure your sale. Was instructed by the associate to not stress purchasing the protection plan on my wedding band (purchased coverage on every other eligible purchase prior), as it would not be eligible for repair, and that if their was a fault with the piece it would simply be replaced by the jeweler. Over the years I have shopped with Kay (will be switching jewelers) i have never been helped by the same associate, they seem to have an ever-revolving door for turnover, which opens a window to easily toss any accountability over inaccurate information.nnShop local.

Spent hours online researching and trying to find the perfect watch for my husbands birthday, decided to go in and look in person at the couple watches I really liked and I was not disappointed by the women who helped me! Hailey went above and beyond with the customer service and her caring personality. She made sure I found the perfect watch that fit all of my husbands needs and was in my price point.nnI can’t thank her enough for taking the time to really help me find exactly what I was looking for, she even wrapped it and put a nice bow on top. I highly recommend this Kay Jewelers, and appreciate the customer service I received from Hailey.

I would give them 0 stars if I could. Very poor customer service, I lost a few diamonds in my ring, it is a beautiful ring but this is my 7th diamond that has fallen out and the manager is refusing to pull up my account to see that I have had issues with this ring, she claims she can’t see them. Yet, I can see them all under my account as well as every time my ring has been sent off. A $7,000 ring should not have so many diamonds falling out, I work an office job nothing crazy!!! Super disappointed, bad service and bad quality! My husband even bought the warranty on the ring!!! VERY DISAPPOINTING!

I felt at ease, friendly staff, loyal customer