Choice Health Care

This was my very 1st visit. My grandmother decent broke her ankle & OSS prescribed her a wheelchair. I never realized how difficult it was to buy/rent a wheel chair till now. I had spend over 2 hrs on the phone and called 14 different places (all of which came up on my google search, when i typed in where to get a doctor prescribed wheelchair near Dover PA). Out of the 14 places, only 2 of them actually had wheelchairs, but Choice Health Care (CHC) worked with health insurance. Whereas the other location, they wanted me to buy chair outright at FULL PRICE. I was SO RELIEVED when I called CHC. I told them id be there in 40 min. When i arrived, all of the staff were super accommodating and very informative. They showed me the options available I was even able to get two extra things to make a little easier my grandmother was in her cast. They have a nice variety of medical supplies. I did notice that they also had face masks and gloves non latex and latex. In the end I was able to rent a wheelchair after my insurance the co-pay comes out to approximately $11 a month. And even better they delivered it and were able to so my grandmother all of the features and how to use it properly. Id definitely recommend this location to anyone with wheelchair, walker needs. I understand that they also rent temporary ramp and once we're done with the wheelchair that they will be coming and picking it back up for us

Been in quite a few times for different things different equipment Michael was very helpful and knows what he's doing

I have never used this business directly. My phone continues to ring with an automated message about my prescription being ready. I have tried to call them and tell them the issue three times now.nIt has been insinuated every time that the issue is my fault.nI feel bad for the person that is not getting the call about their prescriptions.nCustomer service is extremely rude and unhelpful.

Terrible customer service. If I could give 0 star I would . Bad attitude from the emplyees not willing to help customer find solutions. Awful. They act like if they are doing the patient or customer a favor or giving a free service. let me remind you everything is paid for and this is operating because of us, the patients. Have a little more respect and sensitivity.

I was to have a knee scooter delivered today only to find out it was never rescheduled. They offered to bring it the next day when I had called to find out about it but I didn’t need it that soon seeing is how I’m renting it for a month. How nice I won’t have when I leave here tomorrow. Toni never offered a discount for screwing up, just i’m Sorry. I wish I remembered who I talked to the first time. What a joke this place is. So then I had to use a credit card that I was reluctant to use in order to pay for this thing over the phone. Never again.