Tri-River Appliance

Ordered our appliances from them! Great customer service! Definitely worth the drive from GJ to Montrose!

We purchased a new Bosch stove/oven and refrigerator from these folks in January 2020. Joe was very helpful figuring out the model that would fit our slightly challenging slide in counter situation...at a reasonable price too. We had an issue with the ice maker but bc of COVID couldn’t get help. Then Kaylen (sp?) was super helpful over the phone with detailed instructions on how to remedy - and now we have ice! We do need an adjustment on the fridg bc the left door keeps swinging shut instead of staying open and I expect we will be able to get a service call once this weird COVID time lightens up.nnThe advice is solid and the service is great. Its good to know theres a local business that takes care of their customers.

We recently bought an entire kitchen package from Tri-River Appliance, and they were absolutely fabulous to work with. Michelle was extremely knowledgeable in helping us select the appliances that would best serve our needs. She was extremely prompt in returning telephone calls and emails, and she was always professional, kind, and cheery. I highly recommend Tri-River Appliance, and again, I cannot thank Michelle enough for her insight and expertise.

Beyond disappointed with the customer service from everyone we dealt with at this store. We ordered a microwave the first week in January (maybe even the last week in Dec?), & were told it would be in within 2-3 weeks. We were not notified of any delay in shipping, but when we called after 3 weeks, they said, “It’s not here, but will be in in 2 weeks.” Again, no calls with updates, but we got the same answer when we called in 2 weeks. This went on & on...nWe really wanted to support the local guys, but the end result was that these “appliance professionals” lead us on until mid March, @ which point we googled the make & model; the 1st company we contacted had it in stock (for $30 cheaper), gave us free shipping, & we had our microwave in 4 days. Wow, imagine our surprise!nNow, to add insult to injury, Tri River told us our original trim piece wouldn’t work w/ the new model, even though it was the SAME MICROWAVE. So we bought the new trim piece. It didn’t fit the new one, & was plastic, as opposed to the original metal one. Fortunately my husband was wise enough to save the old trim, which fits perfectly… when we called to tell them we had a new microwave in our possession, and would be returning the trim piece that they sold us we were told they usually don’t take them back. Begrudgingly they refunded our $ on the trim, with absolutely no apology for anything.nIf I could give anything less than a one star review, I would! I will do anything to support the local economy, but not at the cost of having to deal with companies such as this. They will never get another penny from me, and I will tell everyone I know, and a lot of people that I do not know just how poorly they treated us! Horrible experience!!!! :(

Excellent!