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Boston Market

9269 Sheridan Boulevard, Westminster, CO 80031, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 11:00 PM
  • Tuesday 11:00 AM – 11:00 PM
  • Wednesday 11:00 AM – 11:00 PM
  • Thursday 11:00 AM – 11:00 PM
  • Friday 11:00 AM – 12:00 AM
  • Saturday 11:00 AM – 12:00 AM
  • Sunday 11:00 AM – 11:00 PM
Photos
Boston Market
Boston Market
Boston Market
Boston Market
Boston Market
Boston Market
Boston Market
Boston Market
Boston Market
Boston Market
Reviews
Krystal Nemetz (10/13/2020)
I've been a frequent guest of this location for the past four years and majority of the time receive excellent customer service. As I've read the reviews below, people criticize Alex as the man who doesn't smile but I greatly appreciate his work ethic, he's always picking up the slack of newer employees who do appear to be lazy or not up to the task of providing decent customer service, typically they don't stay long. Gary is excellent with his customer service; taking the time to offer/explain the specials, polite, and a leader to his coworkers. I appreciate you guys so much (:
Jesse Horan (08/30/2020)
Stepping there game up.
Nanxi Masuda (11/12/2020)
On October 18, 2020, I made an online order through the Boston Market app. I ordered two individual meals at the 9269 Sheridan Boulevard, Westminster, CO 80031 location. Shortly after I ordered, Alex from the Boston Market location called me and told me that they ran out of the items that I ordered. I subsequently told her to cancel my order and provide a refund to my credit card. After three weeks, I have yet to receive the refund. On November 8, 2020, I went to the same location to order food. I had the chance to meet Alex in person and inquired about the status of my refund. Surprisingly, she said she can only refund me as store credit. I was shocked because I paid with my credit card and made it clear that I wanted to be refunded through the same method of payment because I didn't get what I ordered. This isn't my fault! Alex then said that refunding an order to the original payment method is something she can’t do and that she would let her manager, Jen, call me instead. So I have been waiting for Jen’s call but I never received a call. Also, the order made on November 8, 2020 at that restaurant did not add points in my account. After three mistakes made by the same location, I believe that Alex and this location both have issues with the way they operate. I have been to many other locations with no issues. Just this one.
Laura D (11/17/2020)
We used to order holiday meals for a large number of family guests at this location for 6 years. Finally we were so frustrated we gave up. Incorrect orders over the phone and missing items were the consistent issue. We had the same issue with online orders. After no visits for 5 years, I went there a week ago to order and take out food. Store opened late. Arrived home and unpacked bags, found that although I had ordered 6 meals, only received 4 meals, and they were the wrong dinners. Nothing has changed. Since we live 50 minutes away from the store, I tried calling. Robo prompts only, could not talk to a live person. Wrote to corporate, no response as of one week later.
chrisital berry (11/23/2020)
Very poor customer service. I did a curbside order about a month ago and when I got there , I tried to call and nobody would answer the phone. I went inside to get my order and manager lady got very rude and nasty with me. And corporate office are liars. They called you and make up lies and don't follow through with what they say. I will never go through there ever again. Don't go there and waste your money on poor service. I love the food. But very bad management and customer service.
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