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A Focus Fireplace Group Inc

5145 Hoyt St, Arvada, CO 80002, USA
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Detailed Information
Openning hours
  • Monday 9:30 AM – 4:00 PM
  • Tuesday 9:30 AM – 5:00 PM
  • Wednesday 9:30 AM – 5:00 PM
  • Thursday 9:30 AM – 5:00 PM
  • Friday 10:00 AM – 4:00 PM
  • Saturday Closed
  • Sunday Closed
Reviews
Kurt D. Brown (12/05/2018)
After talking with Tom on the phone about needing my blower motor to be taken out of my pellet stove because it went out and I could not get it out myself, he said he would take a look at it. I was at work when he came by and a friend of mine was available to let him in. He called me on the phone and said the studs on the blower were broke and it needed to be drilled out. I asked if he could do that and he said he did not have the tools with him or the time to do it but could come back in about a week to look at it. Instead, he vacuumed the stove out and charged me $220.00 for that service! Are you serious?!?nnWhen I got out of bed the next day I drilled the holes out myself in about 20 minutes and put a new blower motor in and everything back together in a little over an hour! If I could give Tom zero stars for the price he charged me for the service he did, I would do just that, but Google will not let me so I gave him one star and I would not ever hire him or recommend him for anyone else!!
Tim Muir (11/17/2015)
NOT RECOMMENDED! We had Tom out to service our fireplace 5 weeks ago. It cost us $400, and he replaced the ignitor and control box. It worked for 4 weeks, and then stopped working. We called him and he not only refused to come back out - he accused us of lying, of breaking the unit ourselves, and even that it might have been caused by a lighting strike to our home! The guy is crazy and I strongly recommend against using his services.
Craig Thome (11/24/2016)
Tom was able to quickly diagnose the issue with our fireplace and fix it with parts he had on hand. Very professional all around.
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