Frontier Airlines Hqtrs

Never flying on Frontier again. We booked tickets pre-covid, had to cancel our trip due to covid, we didn't read the small print indicating we had to re-book with in 90 days or the tickets expired. We lost $563! I cannot believe a company would have such poor customer service and risk losing customers in the midst of everything going on. It will only be a matter of time before Frontier goes under. So disappointed that a company will not honor the flight we already paid for. Absurd.

Frontier Airlines exploits their consumers during a national crisis/pandemic. Frontier forced travelers who booked flights during the height of COVID-19 to re-schedule a flight that costs the traveler nearly double what they paid on the initial flight. In order to not lose the money travelers had already spent, travelers were forced to spend more money to book a flight within only a few months while the pandemic was still in a heightened state. Frontier Executives are selfish and out to make money off others struggling during a national crisis. I will never fly Frontier again. The seats are terrible and they charge high prices for low quality. Be prepared to be cramped in your seat unless you pay triple the fees for your ticket. Any airline is better than Frontier. Don't waste your time or money. In addition, the customer service department was unprofessional, disrespectful and unhelpful. I waited over one hour on three separate occasions to talk with a representative. I will ensure all friends, family and media outlets are aware of Frontier Airlines' poor practices and failing policies, particularly while the country is struggling in a national crisis.

Frontier Airlines is a completely awful airline company. They have no understanding of the COVID world we live in. Had 3 reservations canceled because of COVID and they did ABSOLUTELY nothing except pocketed the money. Completely unfair to a loyal customer of 8 years! DO NOT FLY WITH THEM!

just trying to log into an account, that is all. Someone please contact me to assist. Spent days now, countless frustrating hours trying to log in to book with points as the price of the flight continues to rise. Just horrific experience. I will make it a priority to remove business and speak of my experience until this is made right. Just at a lost.

February 11, 2020 I booked flight, hotel and car rental for a March 13 family trip to Las Vegas. March 12, 2020 I paid $168 to Frontier for baggage fees.nMarch 13, 2020, the President declared National State of Emergency and CDC recommended ‘shelter-in-place’ due to Coronavirus Pandemic.nI was able to reach the Plaza Hotel front desk(booked through Priceline as part of the package) . The desk clerk explained several shows, events and attractions had closed or cancelled, and some amenities (pool, buffet) were expected to close also. The NHL cancelled the LV Knights game we planned to attend on March 17, 2020 during our trip.nIt was in my family’s best interest to cancel the trip for safety and since all the attractions were closed.nI made several attempts to reach Frontier and Priceline to cancel and discuss postponement, cancellation or refund options. No luck reaching either. Frontier’s phone line rang busy all day. Priceline had a “we are experiencing high call volume, please try later” message. I have made several attemps to contact each since March 13 and have not been able to communicate with either.nI understand what non-refundable fees are. However no one could have foreseen this particular set of extraordinary circumstances. I would have liked the opportunity to discuss with Frontier and Priceline, but have not been able to reach customer service for either in nearly 3 months. I have tried several times. My time is valuable, the same as theirs, and I will not waste any more of it trying.nI would strongly caution anyone against flying Frontier or using Priceline. Low cost often means: NO service and very little remedy in resolving complaints or disputes. Pay a little extra to use a competitor that provides reasonable service.