Universal Auto Sales Inc

Salsa is great! The entire staff/family is amazing. My daughter loves her Ford Escape. Will definitely recommend

Great guys! Very willing and excited to work with me to get me in the car I wanted. Everyone was super helpful, welcoming, and hospitable. Aloha guys and thanks again. ud83eudd19ud83eudd19

I hesitated writing this review because these people are very nice. However, I feel like I was scammed. My check engine light turned on immediately after purchasing my vehicle, so I sent it back to the dealership the next day. Communication was very poor during this time and I ended up driving from Boulder to Denver to get my car even though it was not ready to be picked up. Thankfully, they paid for over $1,000 in repairs. Unfortunately, less than 2 months later, I had to take my vehicle back to the auto shop for even more repairs. In addition to my $500 in repairs, the mechanics at the auto shop told me that my tires were worn down past regulation and would need to be replaced soon. I found this especially frustrating considering I was told that the tires were brand new when I purchased the vehicle (they looked brand new as well). These are definitely not the tires that I saw before purchasing the vehicle. I believe that they were switched out in order to compensate for the cost of the initial repairs. I thought that I was getting a good deal, but in retrospect, I should have been more careful.

They’re very nice, kind, and welcoming people. They know what to do and very good at their job, they’ll help you out with everything. They were very patient with me as I was choosing a car. They also have good information about cars and they’ll give you advice on what you’re interested in. I like working with them. Keep it up!!!

There was no pressure to buy which was great because most dealerships follow you around. This place is not a dealership, their office is in an office building with cars lined up in the far parking lot. I appreciated the fact that they allowed me to take the vehicle for two hours to a mechanic. They currently have a 2010 Chevy Traverse on their lot, and I was very interested. They told me that the radio did not work, and they had one ordered and were waiting to install it. The vehicle was priced at $7,750.nnI took it to a mechanic and found that it needs 15.6 hours of work for a P0008 code (Timing Chain) and along with a possible transmission problem because the vehicle has a delay getting into gear. It has a water pump and oil leak. The tires were bold having no tread. What angered me about my experience was when I got to the mechanic, he checked the tire pressure and two tires were low, one being at 11 PSI. The mechanic told me if the tire were to burst, it could have caused a major accident. (I did not mention this to them because there were bigger issues with the vehicle and would have to get new tires.) Why they did not put pressure in the tires before I took it off the lot could have potentially caused my life and damage to the vehicle. It also had minor issues with the automatic mirrors (they would not work) and the AC on the passenger side blew out hot air and therefore was not working properly. I offered a lower price for the vehicle; they accepted the offer. However, I had asked about the radio since they told me at the beginning of my test drive that it would be installed (which I assumed would be included in the transaction no matter the price). They said because they were accepting my lower offered price, they would not install it. So, they ordered a traverse radio which would just sit in their office (who knows if they even ordered it). Though there was not an agreement to have the radio installed they neglected to state that it would be installed as I was giving them the deposit that the radio was not included. They proceeded to tell me that it was a good price, IT WAS, at (GOOD condition) because it needs Timing Chains I consider this (FAIR condition) – which runs about $6,590 on KKB, I did offer lower than that because of the minor issues including tires which would cost approximately 600 dollars. They allowed me to walk away from the transaction because of a radio. I would have given them the money by tomorrow. BE CAREFUL of what you buy and make sure you take the vehicle to a mechanic. I enjoyed working with them but at the same time they need to be careful of what they say. Over all I saved my money to buy a vehicle that may cost me more that will not need the amount of work this one needed in the long run. I fully understand that consumers run a risk in buying used cars. When you have a Father that has been a mechanic for 35+ years telling you that the $7,750 price was not worth the amount of work it needs, I for sure will listen to him. I felt that it was shallow of Universal Autos sales to tell me they would not include a radio that supposedly they already ordered and included the price. And thank god nothing happened to us including their sales rep on the test drive and taking it to the mechanic because of that 11 PSI tire.