Planned Parenthood - Aurora Health Center

I’ve been here a few times for birth control and preventative care and the last two times I had an appointment I was turned away. Both times I was there for a simple injection.nnThe first time I was turned away when I was there for my scheduled appointment their reasoning was that they had nobody there that could administer an injection. Thankfully someone canceled at another location close by that I was able to go to.nnThe second time they turned me away during an appointment for an injection because I medically cannot were a facial covering without passing out. They said I either wear a mask or I leave, but they let me in the building when I told them I had no mask.nnI would not recommend this location. Their billing process is messed up too. They lost a sample of mine once and I had to pay for more testing. When I came here before I had a job and medical insurance, they did nothing to help with the cost of my bill either. I thought this was a place that anyone could go to when they need help, but apparently I was wrong.nnI would highly recommend going to a Family Planning location instead of a Planned Parenthood.

Only come here if you have lots of time. came here to pick up refills that I called in the morning for still waited almost an hr to pick them up. Only 1 person helping chk people in and there were 5girls in the back laughing and playing

Wish I had read the reviews before I made an appointment here. I was in the waiting room for about 45 minutes which is actually fine in my book, but I was left in the doctors office for another 50 minutes with no pop in to say that the wait would be long. I almost thought they’d forgotten about me. I was supposed to get an IUD and the experience was much different than my last one and despite all the awkwardness and discomfort she couldn’t get the IUD in and that just pushed me over the edge so I just left without waiting for the doc to get back with some pill to help the next time. She suggested I come during or soon after my cycle which I’m annoyed no one mentioned it before my appointment, but let’s talk about during the session. The doctor kept having to readjust the light and honestly I think she should have had an assistant so it would have been a lot faster. Last experience I had the doctor had help and even though it’s 5-10 minutes, when you’re on the table like that every second matters. I also didn’t feel very confident in her ability and I’m been through this before, it just felt unnecessarily longer than usual. I told them outright I didn’t want to reschedule with them to get it inserted. Who wants to stick around for TWO HOURS and not get what they were coming for and you”re not sure if it’s your cervix like she said or her lack of ability or potential lack of experience or because you’ve been sitting on the table too long and your cramped up and it won’t go in. I definitely wouldn’t bother going here. Don’t let the nice staff mislead you, you’ll still wait two hours. If they are running behind two hours they should consider calling ppl to come in later or give more time in between appointments so ppl are wasting away for two hours.

First time going here and it was a great experience

I've never had bad service here, but as of today I usually get to my appointments 20mins before. I arrived for my appointment that was originally at 3:00pm an hr has passed by and I still seem to not get called back. Two women walked in minutes after me and they've seem to get called back before me. What are appointments for if I'm not getting the service I need when I scheduled my time. I really want to know what's going on?