Fred Loya Insurance

I honestly wish I can rate lower. My mother had them as her car insurance and they were horrible (Extremely bad customer service). Beginning of this year a car collided into my mom's vehicle. We filed a police report plus the other driver admitted fault. Fred Loya refused to help her until she paid her $1000 deductible and estimated her car damage at $1400.00 (they didn't even send out a claim adjuster to review her car) which doesn't even make any sense. They then proceeded to harass my mother to pay her deductible even after we said no they sent her a check $1400 to fix her car (we trashed it). Anyways we decided to proceed without her insurance and took my mom's car to TWO different auto repairs. Both estimated her repairs over $4000; we also worked with the other drivers insurance (AARP) and they were awesome. They paid for my moms car rental for 2 weeks while her car was in the shop-Fred Loya wouldn't even get her a rental. I wish I can remember the lady we spoke to from Fred Loya so I can call her out on here. They are HORRIBLE!

Becuase it's a beautiful ❤ufe0f place to have ur kids to grow an the school is closes to the house

They're pretty good if you need cheap and easy insurance. Not good if you need to use your car for your job, and often need to take photos of your car. I've used them for 3 years without any actual issues.

Poor excuse for an insurance company. They might accept liability but will drag their feet through the claims process and ultimately you will pay for it in the end. After a month of no resolution and my car just sitting in a shop waiting on them and collecting fees for storage, I got my insurance involved who handled it in a professional manner. Fred Loya will do anything to get out of paying. If you get in an accident with someone carrying this less-than cut rate insurance - make sure to get your insurance involved or you might end up in my situation..nnMister Loya...I encourage you to look up the word integrity - as you mention on your website that success is not only measured by profits but by integrity as well. This is misleading as you are anything but moral and ethical. But thanks for teaching me a valuable lesson about who you really are and what your company stands for.

Been with Fred Loya for many years.nNo frills insurance company. Employee's at this location never seem to be very happy or friendly. Or very knowledgeable. Always seem unsure about what they're doing or saying.nCustomer service could definitely be better ! Especially for a long time customer.