Jack Sughrue: Allstate Insurance

Customer service not the greatest. Had to drop my auto policy due to a poor customer service experience and they too expensive.

On 4/2/2020 I notified Somer Fay for on 4/2/2020 to not renew my policy. She acknowledged receiving it and never cancelled the policy. Now I have a collection on my credit report. Great job Allstate and Jack Sughrue!

I like Allstate but when your policy cost changes instead of the cost going lower it goes higher I just dont get it

Good service

I started with Allstate and Jack’s agency in November, 2018. I was with Liberty Mutual for 20+ years prior to joining and wish I had stayed with them. I have two cars with Allstate now plus renters insurance and although it started out smoothly, it became a nightmare when I was involved in a hit and run. My Audi was damaged on the front end so when I made the claim and sent it to one of their shops for the estimate, it took over a week for an adjuster to come out. Ridiculous! Even worse, the Allstate adjuster noticed that my car had a salvage title and consequently my agent dropped my coverage to now only include liability even though I signed up for full coverage. So now if my car is hit by someone or I’m involved in an accident that is my fault, god forbid, any damage to my car wouldn’t be covered. Audi’s are not cheap to fix. When I purchased insurance, they should have noticed it had a salvage title by the VIN before I signed up. That way I would be informed of what I would be buying. They didn’t and FEEL LIKE JACK AND IS CREW SHOULD BE HELD TO ACCOUNTABLE AND RETAIN THE COVERAGE I SIGNED UP FOR!nnIn the end they agreed to fix the damages because the hit and run accident happened prior to the drop in coverage but going forward my car will not be covered with either comp or liability. Even if someone smashed in my window...not covered.nnI’m very upset in how they handled this and would never recommend them.