Map
Detailed Information
- Place Types Physiotherapist
- Address 1170 Montgomery Dr, Santa Rosa, CA 95405, USA
- Coordinate 38.442964,-122.6997955
- Website http://www.stjosephhealth.org
- Rating 2.8
- Compound Code C8V2+53 Santa Rosa, CA, USA
Photos
Reviews
ALL physical therapists are AWESOME! I have been going to the Montgomery location for many years for my knee then a shoulder injury. The low star review is for the front desk staff. They are rude, condescending and less than helpful. I have complained to the physical therapists on several occasions about the front desk staff to no avail.
This place never calls you back, never answers their phone and always loses your referrals. I've had to go back to my doctor several times to get new referrals. Then once they have your referral and your insurance approves you, they will let the time run out the 30 days and you have to go back and get another referral and go through that approving process again. I'm done with them I'm going somewhere else. However, the Physical Therapy staff is amazing, wish the front desk staff could get their act together and actually care about somebody. Worst customer service EVER!
I called Santa Rosa Memorial Out Patient Physical Therapy as a new patient. If you have not been there before, you have to leave a message and they will call you back, or will they? No one ever returned either of my messages. Most PT offices have a live person to take all calls. This seems very unprofessional and uncaring. Irresponsible at best!
I like it here a lot. Friendly people, excused me missing my first appointment and pulled some strings to get me in asap. They called me two hours before the appt because that's when the person canceled. The physical therapist I'm seeing knows her stuff as well.
Nice and helpful people
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