Map
Detailed Information
- Place Types Bank
- Address 1975 Soquel Dr, Santa Cruz, CA 95065, USA
- Coordinate 36.9890576,-121.9794018
- Website https://www.wellsfargo.com/locator/bank/1975__SOQUEL__DR_SANTA_
- Rating 3.4
- Compound Code X2QC+J6 Santa Cruz, CA, USA
Photos
Reviews
This branch has horrible customer service.nnI was wrongfully charged a $35 overdraft fee to my checking account. I went inside the branch to try and have it straightened out, but that was futile. Instead of helping me, the employee across the counter chose to argue with me, belittling and patronizing me in the process. After accomplishing nothing but getting upset, I chose to leave. I ended up having to go to the branch on 41st during my lunch (which made me late), but it was worth it. Unlike Soquel, the 41st branch treated me with respect and were ever so helpful. The mistake was cleared up within a few minutes and I was happily on my way.nnThe moral of the story? I would rather stand in line at 41st than deal with these assholes.
They sent a money order that my tenant gave me for rent back saying it was counterfeit6, which it wasn't. Then they froze all funds in my account, charged me returned item fees, I had to wait 30 days for money order to be reissued from western union. Wells Fargo closed my account in that time, still demanding returned item feea when the real problem lies in their mobile deposit system. Since,this occurred, Ive spoken with several others who have had similar experiences there.
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