Map
Detailed Information
- Place Types Travel agency
- Address 2880 Zanker Rd, San Jose, CA 95134, USA
- Coordinate 37.3959947,-121.9283781
- Website http://www.sky-tours.com/info.php?what=airlinelist
- Rating Unknown
- Compound Code 93WC+9J San Jose, CA, USA
Reviews
Very terrible and fraud service . I booked a flight on a specific day and they sent me an itinerary on a completely different day . Then they wanted to charge me the same price of the ticket again for me to change it .nThey were not flexible at all and never pick up thier phone . That was the worst experience I've ever had from such a company.nIt's a total Frud !
This was absolutely the WORST company I have ever dealt with. I could not get my itinerary firstly. I had to contact support team to be able to get a copy of my my itinerary, At this point they informed me that my itinerary had been changed. I was directed to a completely separate website to get a copy of my itinerary. I was not able to go on my trip because my flight changed from one stop in Kunming to two stops through China. Because of this I needed a Chinese Visa to travel, which is something that I was not informed of by the company. When I was refused on my flight I attempted to contact Skytours. They hung up on me. TWENTY TWO TIMES. It cost me $30 in long distance charges to finally get ahold of someone, for them to tell me they can change my flight for $130 dollars. When I got an email from them saying my flight change would cost $1600 per person! Unbelievable. When attempting to contact staff about a reimbursement as I purchased cancellation insurance they informed me that I would not be able to get my money back because I was not ill. This is by far the worst experience in customer service I have ever experienced in my life, let alone in terms of travel. I will tell everyone I know never ever to use this company and to stay as far away as possible. Absolutely HORRIBLE.
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