Neptune Aquatics

One of the best aquarium/fish stores.nClean store, friendly staff. Lots of corals and marine fish. Decent live fresh water plant selection too.

By far the best aquarium store in the South Bay, the staff are extremely helpful, the store is super clean and it looks like every tank has healthy fish that have been properly cared for. Prices for livestock are slightly higher than average but know that you’re guaranteed to come home with a healthy animal unlike other stores where you roll the dice every time you purchase fish.

The place looked great. Im from out of state and made a detour specifically to buy fish on my way home. I was in the store 15-20 minutes before anyone acknowledged i was there despite there being employees. After i did get the attention of a employee he did not know anything about the fish i was asking about and had to ask another employee who confirmed with another employee. I have no confidence in their fish or staff. I was looking for breeding pairs of apistogramma, rice fish, LF white clouds and endlers. I had full intention of purchasing these fish and i decided to instead walk out empty handed and order them from another place online.

Really used to love this place, but after the way I was treated like a subhuman by one of the staff, I think it might be time to look elsewhere. Don’t like coming in to support your business and then get treated the way I did. I expected the same respect I show your staff to be given to me. Unreal

I bought a Fluval Spec 5 gallon yesterday and it was cosmetically damaged. No phone number is available for Neptune, so I had to drive the tank up and carry it back in only to be told I have to contact Fluval for an exchange/refund.nnI just spoke with Fluval, who are now giving me the run around claiming the store damaged it and they're responsible for exchanging it.nnMoral of the story - inspect what you're buying in store before leaving. I admitted to the guy helping me I was a complete beginner and feel completely taken advantage of. The box also seemed like it was tampered with when I opened it - the light box was open and things were out of packaging. Did he sell me an open box product knowing I wouldn't check because I'm such a noob?nnAs much as I'd love to say support local business, if it's available on Chewy or at PetSmart, maybe shop somewhere with more helpful staff or a better communication (phone) or a better exchange/return policy.