BayPillow Furnished Rental Homes

I am a travel nurse who has stayed at more than one of Ethan's furnished homes. My last stay was for 6 months with 3 other travel nurses. It was a nice, 4-bedroom home with plenty of space for all 4 of us. The living room was huge, the bedrooms were very large and the beds were so comfortable! It was nice to return there and relax after working long shifts at the hospital. Nice homes and great value.

I have been working with BayPillow for several months to house teams of workers near SFO Airport. Their prices are very reasonable and they have been great to work with. Their homes are quiet and well maintained with comfortable beds and great amenities like large televisions, good work spaces and nice appliances. Thank you Ethan and team. We will be back!

My family and I stayed in one of BayPillow's homes for 3 months during a work assignment near SFO Airport. It was a great stay! The house was very comfortable with great amenities to work at home including hi-speed WiFi, large desks and very comfortable beds and furniture. The price was also cheaper than other furnished homes in the area. Ethan and Corina were very responsive to all of our needs. We will definitely stay here again!

KNOWN MICE PROBLEM @ PROPERTY RENTAL. RENTERS BEWAREnnI signed a sublease rental agreement to occupy a San Francisco apt for a month. I found the place on Airbnb. To save the Airbnb fee (HUGE MISTAKE), I subleased the apartment through Ethan Cooke of BayPillow.nnOn May 19, 2020, I discovered mice (a widely known health hazard). I notified Ethan. He said he would call someone to get rid of the mice. I reached out to him two more times, and while each time he said he was on it, as of May 26, there was still no confirmation that an exterminator was coming. On May 27, I told him that it was clear he had no real intent of taking care of the problem and that I’d like a partial refund. I asked for less than 50% refund, which I felt was more than reasonable given that when you google Airbnb and mice, you’ll find numerous sources that say that Airbnb refunds between 50-100% of the total rental.nnAt that point, on May 27, Ethan told me that his refund policy considered the inconvenience of mice the same as the inconvenience of a broken microwave. Yes, you read that right. He suggested that living with a broken microwave is the same as living with mice. Mind you, there are state laws about housing with mice present (pretty sure there’s no law saying that a rental needs to have a microwave.) He goes on to say that he will provide a 20% discount per day (per day after discovery of the mice). He then states if it’s that big of a deal, I can move out early and he’ll refund the days I’m no longer there (how gracious of him). I consider moving out. Now, pre global pandemic, sure, relocating for the remaining 6 days is not a problem. However, having to relocate during COVID, I would need to stay somewhere else for 14 days (only way to ensure that, if I somehow caught COVID from surfaces at the new place, I’d recover in time before heading home). Therefore, I’d have to pay for 8 extra days out of pocket.nnOn May 28, an exterminator finally came. He said he found clear evidence that someone knew of the mice issue previously and yet the place was still rented to me (exterminator found a water bottle shoved into a hole in the cabinet toe-kick where the mice were coming from, topped off with paper towels that were now covered in mice feces). Turns out, I’d been living with mice this whole time! At that point, I tell Ethan that, given mice were a known presence prior to my entering the apartment, I’d like 1 / 3 of my rent returned. He tells me again if it’s such a big deal, I should just move out, or accept 20% per day since I discovered the mice. I tell him I will not accept that as remediation.nnOn June 2, my last day of my sublease, a woman knocked on my door at 2 p.m. She informed me she was there to clean the apartment since others were to move in at 4 p.m. that day. I told her that there were still mice in the apartment (oh yes, Ethan still did not have the mice taken care of now 2 weeks later). I also told her that I had a sublease, and at no point (no email, no text, nothing written in the contract) was I told that I needed to vacate before the end of day June 2. I call Ethan (no answer). I text Ethan and he said, “Oh, sorry, forgot to tell you that I’d like you out by 11 a.m. Can you vacate within 15 minutes” Sorry? I’m in the middle of working and I have a signed sublease contract that says June 2 (does not say 11 a.m. on June 2). Also, wait, you’re renting the place to new people when there are still mice here?!?

KNOWN MICE PROBLEM @ PROPERTY. RENTERS BEWAREnnI signed a sublease rental agreement to occupy a San Francisco apt for a month. I found the place on Airbnb. To save the Airbnb fee (HUGE MISTAKE), I subleased the apartment through Ethan Cooke of BayPillow.nnOn May 19, 2020, I discovered mice (a widely known health hazard). I notified Ethan. He said he would call someone to get rid of the mice. I reached out to him two more times, and while each time he said he was on it, as of May 26, there was still no confirmation that an exterminator was coming. On May 27, I told him that it was clear he had no real intent of taking care of the problem and that I’d like a partial refund. I asked for less than 50% refund, which I felt was more than reasonable given that when you google Airbnb and mice, you’ll find numerous sources that say that Airbnb refunds between 50-100% of the total rental.nnAt that point, on May 27, Ethan told me that his refund policy considered the inconvenience of mice the same as the inconvenience of a broken microwave. Yes, you read that right. He suggested that living with a broken microwave is the same as living with mice. Mind you, there are state laws about housing with mice present (pretty sure there’s no law saying that a rental needs to have a microwave.) He goes on to say that he will provide a 20% discount per day (per day after discovery of the mice). He then states if it’s that big of a deal, I can move out early and he’ll refund the days I’m no longer there (how gracious of him). I consider moving out. Now, pre global pandemic, sure, relocating for the remaining 6 days is not a problem. However, having to relocate during COVID, I would need to stay somewhere else for 14 days (only way to ensure that, if I somehow caught COVID from surfaces at the new place, I’d recover in time before heading home). Therefore, I’d have to pay for 8 extra days out of pocket.nnOn May 28, an exterminator finally came. He said he found clear evidence that someone knew of the mice issue previously and yet the place was still rented to me (exterminator found a water bottle shoved into a hole in the cabinet toe-kick where the mice were coming from, topped off with paper towels that were now covered in mice feces). Turns out, I’d been living with mice this whole time! At that point, I tell Ethan that, given mice were a known presence prior to my entering the apartment, I’d like 1 / 3 of my rent returned. He tells me again if it’s such a big deal, I should just move out, or accept 20% per day since I discovered the mice. I tell him I will not accept that as remediation.nnOn June 2, my last day of my sublease, a woman knocked on my door at 2 p.m. She informed me she was there to clean the apartment since others were to move in at 4 p.m. that day. I told her that there were still mice in the apartment (oh yes, Ethan still did not have the mice taken care of now 2 weeks later). I also told her that I had a sublease, and at no point (no email, no text, nothing written in the contract) was I told that I needed to vacate before the end of day June 2. I call Ethan (no answer). I text Ethan and he said, “Oh, sorry, forgot to tell you that I’d like you out by 11 a.m. Can you vacate within 15 minutes” Sorry? I’m in the middle of working and I have a signed sublease contract that says June 2 (does not say 11 a.m. on June 2). Also, wait, you’re renting the place to new people when there are still mice here?!?