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Banfield Pet Hospital

2440 E Charleston Rd, Mountain View, CA 94043, USA

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Detailed Information

Place Types Veterinary care
Address 2440 E Charleston Rd, Mountain View, CA 94043, USA
Coordinate 37.4227065,-122.0958991
Website http://www.banfield.com/veterinarians/ca/mountain-view/mvu?utm_
Rating 3.8
Compound Code CWF3+3J Mountain View, CA, USA

Openning hours

Monday 7:00 AM – 6:00 PM
Tuesday 7:00 AM – 6:00 PM
Wednesday 7:00 AM – 7:00 PM
Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 7:00 PM
Saturday 7:00 AM – 7:00 PM
Sunday 8:00 AM – 6:00 PM

Photos

Reviews

Ritesh Bhatia (10/31/2020)

TL; DR version:nn1. Banfield will take full annual payment for a pet's optimum wellness plan, and refuse service for a full year to the pet if the owner changes. It's not fair and very greedy to charge full money and not provide the service.nn2. They will emotionally blackmail people to spend the most money under the guise that it's the best service for their pet.nnBanfield is a money minting machine which does not care about the pet. If someone pays the entire annual preventative care for their pets and if the ownership is transferred, the paid service becomes null and void.Why is the pet being prevented from receiving a service that has been fully paid for is beyond me. Their business conduct policies are downright unfair, greedy and lack integrity.nnLast time I left my cat at a Banfield hospital, she was left in her crate all day. No one fed her or gave her water or took her out to use a litter. She was returned back to me hungry, stressed and covered in her own feces.nnI would never recommend Banfield to anyone. I have visited Banfield hospitals enough times at multiple locations now and have reached a conclusion that their main goal is to extract as much money as they can from a pet owner, play on their emotions for their pet to milk as much money out of you as they can and charge outrageous prices for tests and medicines.

Marija Zaric (12/01/2020)

You know, I started to be more critical and to not be so generous with those stars. My old self would have given 5 stars to this Banfield, simply because they solved my problem professionally and they were able to admit my doggie Wednesday afternoon before Thanksgiving. But, on the other hand they seemed t be “too busy” and not paying attention to detail. Which is fine, since it was day before big holiday. Also, much better service compared to few other Banfields I know.

Michael Woods (12/06/2020)

I go to the pet store for kitty food and sand for the kitty we adopted there. Good selection of items.

Mandy Li (09/30/2020)

Last week when I called to take my dog in for an emergency appointment - her foot was swollen and she couldn't stand on it - the associate at the front said that they were busy and would ask the doctor if my dog's condition was severe enough to be seen. She asked me to send a picture of the paw and never responded. I've been paying for a wellness plan...for what? I ended up taking my dog to a different vet that could see her right away. The fact that the staff completely dismissed me and didn't even try to help is infuriating. I am cancelling my plan and NEVER taking any of my pets to Banfield again. Save yourself some time and disappointment and look somewhere else.