Jostens

The worst! During Covid 19 they refused to refund orders for graduation ceremony neither to me nor to my school. Due to the virus gathering of more then so many people become illegal. The order was not even sent from their facility yet. Thankfully, I studied at an amazing school that stepped forward and refunded our student orders to us from their budget. If you are a school who about to place a large order for the graduating students or an individual stay away from this company, because even a global virus wont make them refund your orders. The worst!

Hit and mis with customer service. Right now is a big miss. After multiple emails and phone calls, still not getting any response for a missing order. Nothing. Disappointing.

We ordered my son's letterman jacket mid February was told 6 weeks it would be ready. During our waiting period COVID-19 slowed down the process is what jostens told me also had to call several times to just obtain this information! They also tell me should be done in 2 weeks and they would call when it arrives. Here we are in June still no letterman hopefully I get a call back but I have learned they are not great at calling back either. Worst customer service ever! Please look elsewhere for ordering your letterman!

They sent me someone else’s ring and said they would not start on my son’s ring order again until I sent the wrong ring back to them. I ordered his class ring at the beginning of the school year. By the time I would get his ring he would only have about a month left in High school. The customer service woman was condescending and made me feel like I was the one who messed up!

At my school we were told that we would get anything we ordered the day we ordered. I have a late lunch and took a test in my physics class, so I got out to the lunchroom later. When I got to the counter they told me they had no more of two the products I ordered. It is unfair and now my things will not be arriving for three weeks. I am beyond livid. Please do not use this company if you can help it. It's expensive and unnecessary stress.