Brighton

The staff is very kind and professional.nnthe best customer service I have ever seennthey treat everyone like family.

I stopped into the store this evening looking for a specific gift for my daughter in law. While looking over the store I found a charm I just adored for my bracelet. In talking with the associate I let her know I was buying the charm in remembrance of my dog who had passed away last month. I paid for my purchases and when I got to my hotel I saw I had inadvertently picked up a cat charm. When I called the store we made arrangements for me to mail the charm back and they would send me the correct one. About 5 minutes later the associate who had helped me called and offered to drop off the correct charm knowing how much it meant to me.nExceptional service definitely above and beyond.

Went in to buy my mom 60th birthday gifts and the ladies were so helpful! 8/7/19. Bought my mom beautiful stuff thanks to the ladies in there giving me advice!!!

One of my favorite stores! Leather goods are top of the line!! Bold jewelry! Love this place!

I love Brighton jewelry and was unpleasantly supervised at the lack of customer service at the Alderwood Mall store. I had an issue with a necklace purchased there a few months back and needed some help.nJan the sales associate was so rude. When asked about their return policy she became almost hostile and I got 3 different versions. So BE AWARE:n1.their return policy is subject to a particular sales person mood, read the receipt for written onen2. Their necklaces do tarnish after a few months and they DO NOT stand behind their product.n3. Buy on line - you have a better chance for a customer service and you can return to any local store.