BEARPAW Outlet

I have been shopping online with Bearpaw.com for the last 6 years. From the beginning of my “online shopping journey” with this brand, it has been very challenging as well as slightly rewarding.nnHere are a few concerns that I have had with Bearpaw.com over the past few years:nn1. If you have a discrepancy concerning a defective product or issues with the “quality” of “customer service” being provided to you as a consumer, YOU ARE NOT allowed to politely post a review of your concerns on their website. They filter and monitor ALL reviews posted directly to their online website. As a result, only 5-star reviews are posted...making it seem like their products are perfect ud83dudc4cud83cudffe. No Bueno.nn2. The quality of their workmanship (which they state that they “stand behind” has seriously deteriorated over the course of the last few years). I always check my orders when it is delivered to my home but over the last few years including this year, I had to completely just give up on purchasing the item after two failed “returns” because the stitching in the boots look like someone was “a little intoxicated ud83dude35” and could not follow the basics of having the base of the boot, ankle area of boot or sems in back of the boot meet together in union. ud83dude23ud83dude23 Futhermore, on my last few orders there is either “missing patches of fur on the boots or “scuff” marks everywhere as if the boots were taken out of the “rejection bin” in the warehouse and placed in a new box and shipped out to consumers. The last insult to injury is that upon contacting Bearpaw a few weeks back, I was informed by a CSR rep that they “NO LONGER OFFER QUALITY ASSURANCE” checks on items that they are shipping as a result, you will probably worn up like me...with a pair of over $100 boots that are defective and needs to be returned.nn3. The return process is very simple yet there is a CATCH. In your original order, you will find a “return shipping label” in which you can return your items. Depending on where you are shipping from, it will take a week or so for Bearpaw to receive your order back. For each returned item. You will be given a refund back to your original form of payment. If you accumulated any points whatsoever from your original order, and you had to return an item (or defective product) from that order, Bearpaw will “REDUCE YOUR POINTS. (There is no such thing as “EVEN exchanges”. Bearpaw will just have to refund your card. You wait on the refund from your bank (however long that takes). Than, you order the same product again and hope with fingers crossed ud83eudd1eud83cudffd that the “PRODUCT IS STILL IN STOCK “ or that your “NEXT ORDER” isn’t defective if so, you have to start the “return process” ALL OVER AGAIN ud83dude23ud83dude1fud83dude15.nn4. Your refund process “Will Not” take place until they have received their merchandise back. Also please remember AGAIN ud83eudd2fud83eudd2fud83eudd2fthat there is no such thing as an “Even Exchange” so it’s either you spend additional money to get the same item, wait on the refund to repurchase the same item, purchase a different item (which by that point, you would probably question “why?”) or do like I finally decided to do and “give up” and take a hard look at other brands which are more expensive but the quality of customer service and the workmanship in their products are well worth me finally leaving Bearpaw.nn5. The Customer Service provided to me over the years is really a “hit” or “miss”. I have had some CSR reps who were very understanding and empathetic concerning the defective items and than I had others who were totally out of line and provided me with very mediocre customer service acting as if, I were bothering them. If those CSR reps are treating me in this “unacceptable way”, I am sure it’s the “norm” and they treat “everyone of their customers on a call in this way”.nnThe only reason why I gave them the 2-star rating, is because overall, the several boots that I was able to keep didn’t fall apart on my feet and they actually kept my feet warm for the winter ❄ufe0f...but for the overall years of headaches I experience, I will take my business to another brand.

Good Day Sacramento just announced Bear Paw is open today. I didn’t didn’t think about this store for a last minute additional gift until hearing that so I called to check on a size. The person who answered the phone was horribly rude. He acted as though I shouldn’t have called. He was in the “office “ the phone number listed on line is the office apparently. I would not have called that number if the store details listed this as the office number. I will not be purchasing anything there after this experience.

My cc got scammed at this store. No-one from bearpaw got back to me. They left my numerous messages on read. Don't waste your money here.

Great in store experience. The quality of their products is always great. Even if they don’t have what you need in stock they help you get online and sort through all of the hundreds of other styles available on the net.

Good boots ud83dudc62 for the winter months and very comfortable.