Charles Dental Group: Charles Hugh M DDS

I've had many issues with dentists in previous years, having I believe unnecessary root canals, fillings, etc... I love Charles dental group, especially Doctor Hersch (not sure if I spelled her name right). She listens to me and doesn't do more work than really needed. She was sensitive to my previous issues and I have never had a problem. Love her. They are now my kids dentist too.

The office mgr ( I assume) named Rica is a rude con-man. Tried to scam me out of $400 for a teeth cleaning saying they ''had'' to take x-rays first! Yeah you read that right and i have it in writing that he tried this, which i will be forwarding to the Dental Board! $400 for a simple teeth cleaning!!! How are these people still in business?

On 6/30/2016 I had fillings done in the office. It was a total fiasco when I was there. I sat there for over two hours with the dentist coming in and out - going to see to see other patients, numbing my mouth, leaving, doing work, leaving. Asking the assistant to do things and her trying to do things even though her hands were trembling. Then he comes in and corrects what she did. Anyway, I immediately start having excruciating pain after these fillings. I am taking Motrin around the clock with no relief and getting horrible migraines from the pain in my teeth. Finally after two weeks I go see another dentist to see if something is wrong. No way was I going back to this place after what I saw on 6/30. Come to find out these fillings that were placed are chipping away after two weeks leaving the nerves and gums exposed -and it wasn't just one of the fillings. Well my insurance company will only pay for a filling in a tooth once every so many years. So because I just had those fillings placed I had to pay out of pocket - almost $800 to have these fillings taken out and replaced. I had zero choice I couldn't live in this pain for the next week let alone year. So the $800 went on a credit card. I contacted my insurance company and filed a grievance. I was first denied and I contacted Dr Charles Dental group for some additional information for my appeal. They of course said they weren't at fault for this work. I didn't argue I simply said okay. I can't believe they would stand by this but now I know how they operate. I filed an appeal submitting the pictures and won the appeal. I attached the letter I got from my insurance company. Dr Charles Dental group was to return the money to my insurance company and then they would cover the $800 bill I paid to fix this work. They were also told to return any copays I made. I never received any money from them. I was told I could go to small claims court but by this time I'm so done with all this I just want to move on. I kind of held out hope they would do the right thing and eventually send me a check but I guess not. Then yesterday (more than a year later) I get a bill for $450 from this office. I immediately called this place and was told the billing department was talking to another patient. I told them I wanted a return call the same day. After no return call for 30 min I called back and wouldn't you know that the person left for the day. How convenient!! Another 20 min later I got a call from them saying that while that person did leave they spoke with someone else and I can throw the bill away. They were waiting for my insurance company to pay it and they did. What?? That makes no sense - I haven't been there in over a year. What on earth are they billing my insurance company for?? Of course she couldn't answer that question. I am beyond done with this place. They stand by their poor work and don't do the right thing. Shame on you!!!