Map
Detailed Information
- Place Types Dentist
- Address 31571 Canyon Estates Dr # 201, Lake Elsinore, CA 92532, USA
- Coordinate 33.6666117,-117.3013765
- Website http://www.drdezasdentaloffice.com/
- Rating 3.4
- Compound Code MM8X+JC Lake Elsinore, CA, USA
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 3:00 PM
- Sunday Closed
Photos
Reviews
I read the negative reviews but that wasn’t my experience at all. I’m new to making my own dental appointments, dealing with insurance and stuff, but they made it all fast and easy. Dr. Fez’s was super sweet! She took her time focusing on finding the problems, explaining the situation and discussing options with me. The staff was very friendly and remembered me when I came in a second time. I was able to make same day appointments... nothing but good things to say about this office.
Dr. Deza is very rude along with half her staff. If you don’t want to feel bad about your teeth, don’t come here. These people don’t understand how expensive dental work is for the average person. If you can’t afford a cap for a root canal your insurance approved, they will talk down on you to your face and then behind the counter in Spanish. They also forget to log work they’ve done and refuse to fix their mistakes.
Honestly this place is hit or miss. My mom and dad are seen there and while my mother hasn’t had any issues with service or procedures, we have had the WORST experience with the service provided to my dad. My dad was seen there for an evaluation, no problems but when it came time to refer him out, I called and one front desk lady was super rude and basically arguing with me about how they “don’t take my dad’s insurance” yet they had already seen him! Ummmm okay then...... One person I do have to acknowledge is Angelica. She was actually helpful. It’s unfortunate that one has to call businesses out like this but either they will care or they won’t. It is a coin toss with consistency in service there.
I DEMAND KAREN (Dental assistant) BE FIRED!!!! for the customer service she presented to my mother when she arrived to the clinic to get some information about some authorization for her dental procedure cause the dumb employee KAREN didn't explain it thoroughly OR PROFESSIONALLY over the phone. She talked down to my mom as if she was frustrated for not knowing the medical dental terms But little did her dumb self know , my mom's an RN! She just needed some assistance and she clearly doesn't know how to talk to her patients. And not only did she do that, she slammed a door in the back while walking away from my mom and gave my mom's medical information to another employee! Real nice Karen ud83dudc4c Me and my family are HORRIFIED at the service given to my mother ! We are greatly offended and hope SOME action will be taken! Please if you come here DO NOT accept her assisting you.
Very unprofessional, doctor was inconsiderate and rude. Waiting time is to long.
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