Pep Boys Auto Parts & Service

I had a bad experience with the work done on my 2000 Lexusrx300. The auto was leaking oil and after paying for a diagnosis I was told it was the valve cover gasket. I paid hundreds of dollars to get it fixed. Got my car back sputtering to go uphill (also stopped while wife driving & risked a near accident), and still dripping oil. Took it back to them twice after explaining symptoms and telling them the check engine light goes on. They gave it back to me as is and said they can’t figure out the problem.nI took it to a reputable shop down the street and within 5 minutes they explained to me the spark plug boot was not pushed in all the way. Whoever did the job at Pepboys did not finish it correctly. He offered to investigate why it’s still leaking oil (why I went to Pepboys to begin with) but I couldn’t afford it at the time.nI complained to corporate and was told to get in touch with the manager Guillermo. I talked to Guillermo and he didn’t so much as say SORRY. I mean we almost got rear ended because of their botched work. He kept saying “um I don’t know what to tell you” repeating that over and over. What kind of manager does that? I thought they were there to fix problems.nAfter expressing my dissatisfaction, he reluctantly asked me to bring in the car and see what we could do. Well guess what. Go ahead and keep my money. I’m not risking my life and more money to have a potentially incompetent person work on my car again. I’m done with pepBOYS. I’ll take my car down the street to the MEN who are great mechanics who are eager to serve. On a side note I’ve never had issues with their oil changes.

Bill the service writer was very professional.nHelp me get my tire fixed in a short time.nChristian was also professional and fixed the tire in short order.nEverything I saw was done the right way.nTire was torqued to proper specifications.nNot hammered with the air gun till it would not go any further.nI was an aircraft mechanic and I know when the job is done right.nI was very impressed.nVery few places that I have been too that takes the time to do even the simplest jobs right.nKeep up the good work!

We've been Pep Boys customers for many years. We've been very satisfied, and their coupons are very generous too. I was mailed 2 $20 gift cards plus used a 20% off coupon. All are mailed regularly to me. My oil change with synthetic oil was $30! Also they are polite and close by

My car needed a front-in alignment so I called Pep Boys. I was informed I needed to make an appointment and I did for the following day at 10:30. Once I arrived the next day they told me it would take all day, which I wondered why make an appointment if it’s going to take all day but I left my car. I did not receive a phone call until 5pm that day telling me it was ready for pick up. When I was paying for the work done I was informed they couldn’t give me the computer printout of the alignment because the printer was jammed... how convenient. Driving my car home my car was still pulling to the right, almost like nothing was done. I got home and tried calling Pep Boys to let them know my car is still driving the same and I’m on hold so long I decide to drive back there and tell them. I requested a refund because I am so frustrated at this point and I can’t dedicate another entire day for a simple alignment. They agree to give me my money back but they tell me it will take 2 to 3 days to get a credit. The people that work there are complete idiots and I will NEVER give them business again.

The worst auto shop I ever been. I came here to buy a head unit. Employee doesn’t know anything not knowledgeable at all. When I asked front desk girl what kinda harness should I buy. She gave me an attitude no reason. (Aww I don’t know what should you buy for car play I don’t own an audio shop). Save your car don’t come here. THE WORST AUTO place in town.