Salvatore Ferragamo

I purchased a handbag for my daughter last year from their outlet store. The handbag lock needed to be fixed twice so I took it back to the outlet and after few back and forth they gave me a full credit. And then Corona happened!nWhen they were open again I went to the Topanga mall with my friend and purchased a pair of shoes for myself and small handbag for my daughter. The handbag was on sale so I asked the sales person, who was a very nice young salesman, if I can exchange it if my daughter does not like it and he said yes of course.nThen they closed the stores again I was stuck with a $400 handbag so we drove again to the outlet store to see if we can exchange it, they refuse and said only the store can do it. NOT THAT SALES ARE FINAL!nSo yesterday I heard the mall are open again so I drove to Topanga Mall to exchange the handbag and the sales person said we can not do it, I asked for the manager, waited for 5 minutes she showed up. I explained the story and told her that their sales person said I can exchange it. She handed me store policy and refuse to help me. She was Rude and very un professional with no sense of business or sales.I was in shopping mode! Nothing in the store was on sale so for me to exchange it I had to spend another 4 to 5 hundred minimum to by something.nI will never buy from Ferragamo stores directly again. I shop at bloomingdale and get the best service possible.nI can give the handbag to someone as present even donate it but for them they lost not only me but I make sure all my friends know about them.

My girl and I have been needing belts for a minute, so we had to get the best belts in the market. Service was A1, employees are very professional, respectful, and helpful. Will definitely come back for my Ferragamo needs. Big shout outs to Evan for being a cool person.

Very nice store. Wish it was bigger!

Good and normal goods