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Branden & Co

8308 On the Mall, Buena Park, CA 90620, USA
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Detailed Information
Openning hours
  • Monday 10:00 AM – 9:00 PM
  • Tuesday 10:00 AM – 9:00 PM
  • Wednesday 10:00 AM – 9:00 PM
  • Thursday 10:00 AM – 9:00 PM
  • Friday 10:00 AM – 9:00 PM
  • Saturday 10:00 AM – 8:00 PM
  • Sunday 11:00 AM – 7:00 PM
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Branden & Co
Reviews
Fanon Hutchinson (08/02/2020)
Horrible customer service. Horrible quality. Bought an engagement ring for my then-fiancée. A year later one of the diamonds fell out. Took it back to them for repair. They told us it would be ready in a week Two weeks went by finally received a call it was ready. When I went to go pick it up they couldn’t find it and had no idea where it was. A week later they finally located it. About a month later the same diamond fell out again and shortly after that a second diamond has fallen out. My wife has only had this ring for less than two years there is no way it should be falling apart like this in that short of a time period and now the store is temporarily closed so there is no telling when it can be repaired yet again
Kristin Nichole Turner (11/15/2020)
Barely customer service here. I'm still waiting for my ring I sent to get fixed a month ago.
Sandra Garcia (12/30/2019)
THIS PLACE IS A RIPOFF!! Dont shop here. The girl Joy will act all nice & caring just to get your business. We were told 90 days to pay off without interest, when we called finance company they stated it was not written in the contract. When I called to speak to her she could care less what I was talking about. NEVER AGAIN WOULD I TAKE MY BUSINESS THERE.
adela enriquez (01/10/2020)
Such a disappointment!nnMy boyfriend purchased a ring for me at one of their sister stores and after he gifted the ring to me we had to go back to the store to resize it since it was not the right size for me. We took it to the sister store for resizing back in December 1st and they said we would get it back in 1-2 weeks. Almost 3 weeks went by and still no phone call so we called back and no answer. We then got in contact with this location and they told us they had closed the other place but no one had informed us of this. My boyfriend went to this location to try and get the ring back but they said they knew nothing of it. My boyfriend had to go through the process of re ordering my ring and now it has been almost two weeks and every time we call to ask when the new ring will be ready they say they do not have an answer or that they will call us back on a certain day and never do. Terrible customer service!nnThe ring my boyfriend gifted me was supposed to be a special moment for us but instead it has turned into an unnecessary problem, think twice before going here! I try to always give positive reviews but our experience with this store has been nothing but a letdown.
Amanda Bruce (08/11/2019)
I came here to help my friend look for a ring to propose. The manager Lita was great. She made the process so easy and painless. Needless to say I wouldn't go anywhere else they make you feel at home and like family.
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