Daniel's Jewelers

Great Jewelry Store!!...the Ladies are Friendly...Nikki was Super Nice, helpful and Professional ud83eudd17

Awesome....wish me luck....about to pop the question

I reviewed this place 2 weeks ago but it's not here..so here it goes again. I walked in the store not knowing what specific watch I wanted; just knew it had to have a classic look. The salesperson, Nathalie, walked over to me right away and asked if she could help me I explained to her what I was looking for, albeit a vague description. She was on it! She knew exactly what to show me. She showed me an awesome seiko automatic watch with a patent leather band. It took less than five minutes for from start to finish for me to buy that watch. Nathalie was very friendly and engaging. Excellent customer service!

Not there anymore

Buyer Beware! Daniel's operates with a lack of integrity, and the employee's lie! VERY UNPROFESSIONAL! GO SOMEWHERE ELSE!nnMy husband purchased an expensive watch as a gift for me. The sale' s lady told him that if it needed to be sized that I could bring it in and have it sized since I was not with him at the time.nnI took it in on a Friday and the salesman said the jeweler wasn't in that day, but they could have it ready on Monday. They were going to take off 1 link. I provided them with my name and phone number, he took the watch out of the original box and slipped it into a bag, and said we'll give you a call.nnMonday came and went.........no call....a week, no call....two weeks, no call. I finally just went doen there.nI told the lady I had dropped off a watch and gave her my receipt, and asked is it ready yet? She looked in an drawer, flipped through a couple of receipts and said no. She said our jeweler had an accident and has not worked on it. It will be ready tomorrow and to come back. I said in that case I'll just take it then. So she fumbled in the drawer sliding things around, and says the jeweler has it in his box. I said, ok I dropped this watch off 2 weeks ago, If it's not done, I'll take it, no big deal. She said she didn't know when he'd be in and to come back tomorrow and it will be ready. By this point, I am seriously frustrated.....she fumbles around sliding things back and forth in the drawer and pulls out a loose watch with no paperwork and not in a plastic bag, is this your watch? Now, I'm livid! My watch was in this drawer the whole time, the drawer wasn't very deep or wide.nnI told her yes that was the watch I dropped off, and asked why she had to repeated lie to me? Was she planning to keep it for herself? Why was it not in any protective packaging and just in the drawer getting scratched up? Where's the invoice? Very UNPROFESSIONAL! She then proceeded to charge me $10, for work that had not been done. Where's the link that was supposedly removed? No one told me there would be a charge! No one told my husband when he purchased the watch that there will be a charge!nnHighly frustrated, angry, deceived, I paid the $10 so I could get my watch. Which was not resized! I was charged $10 for nothing!nnWhen buying Jewelery, ALWAYS go somewhere reputable! Daniel's is far from that!