Diamond Creations

DO NOT BUY FROM THIS PLACE!nnYears ago I had purchased a ring and put it on layaway. I was told that I would be able to select a different ring of equal or lesser value based on my fiancé’s preference. The story then changed when they told me I could have it there on consignment for a percentage of the sale. The ring sat there for years and didn’t move. Was told multiple times that it was almost paid off by various buyers but they all allegedly fell through. To clarify the ring never left their possession. Back in March I had a meeting scheduled to sort out the details, then the shutdown. No email reply from them for 8 months! Just left hanging with no information, well after the business re-opened.nnFast forward to October, had to physically go in to get things moving. Sparse communication follow about a replacement ring. They basically were going to charge me for a whole new ring that was basically the same just a different style. Double the cost of my original purchase!nnThis all came to a head when I went in this last week, frustrated and at the end of my rope. The conversation started with the manager where I respectfully expressed my extreme dissatisfaction in their customer service and wanted them to come through with what they promised. The owner then stepped in and that’s where things went downhill. He was incredibly rude and argumentative while touting his resume and long time business experience. It was the worst customer service I have ever experienced, I have never been treated so poorly in my life. This entire time he wasn’t wearing a mask and was within 6ft of me. When I ask him why he lost it and raised his voice, telling his employees to never do business with me again. He openly scolded his manager for being so accommodating to me. This was his way of getting out of what they said they would do. All around one of the worst experiences I have ever had. Steer clear of this place!!!

We have a layaway here but cannot reach anybody since the virus closure. Phone is disconnected: Is our money lost? Hoping somebody from this business sees this and reaches out to me so I do not have to take further actions .

I've been coming back to this jewelry for over 7 years now and will continue doing business with them because of the relationship you can develop with the staff and the owner. The quality is remarkable and what is even better, knowing the jewel smith who made the ring specifically for you. Highly recommend if you want to get one of a kind of exchange for your investment.

So this place is a total scam. When I went engagement ring shopping the staff were pushy in trying to get me to buy a ring. Weren’t even interested in what I actually wanted just wanted me to buy something. I knew nothing about rings and I just wanted to get my girlfriend and soon fiancé a beautiful ring with the money I had. They had a 0.3 carat ring on sale and made it seem like a great deal. The guy even said that”Oh it’s very nice, almost 3 carats”. Yeah I didn’t mishear him he definitely said 3. Later on I find out that it’s actually only 0.3 carats and that it’s the same size as the promise ring I have my girlfriend and it’s literally 10x more expensive. Definitely do not go here. There are plenty of other jewelers around the area and any of them should be better. And no refunds on anything custom by the way.

Worst customer service I’ve ever experienced. I was totally embarrassed getting denied beacause I was told the wrong information. The gentleman assisting me was poorly dressed. A really bad experience here.