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Keri Cook (11/05/2020)
Stay far away from Aqua Rec, they will take your money, lie to you and you will be lucky if you ever actually get your product. Rick is the absolute worst. He lies. He does not follow through on his promises and he does not care. I put down $4,000 for 1/2 down on a hot tub on memorial weekend. Was told I was getting a discount to wait instead of ordering one off the floor. They never told me the manufacturer was closed down due to covid when I ordered. Yet they promised me a hot tub by mid August. Every time I call for updates and each time it’s a longer wait time. No explanation. So now I’m told the end of November yet I don’t believe it as they keep pushing it out a few weeks at a time. This is the absolute worst customer experience I’ve ever received and this is for an $8,000 purchase. I regret ever walking into this Fircrest store or doing business with them at all.
Tia Cady (06/23/2020)
We had the best experience with Clint in purchasing our swim spa! He was VERY knowledgeable and personable. Highly recommend him to anyone looking to build their outdoor living space. Rick was AWESOME setting up delivery to ensure we had the spa here in time for our twin 11 year olds birthday party! John and the rest of the delivery crew were great and friendly. John even offered to take a sample of our water back to the shop and test it and let us know exactly what chemicals were needed for our new swim spa. Way to go Aqua Rec team! We are very happy with your customer service and will speak highly of you to friends and family!nThe Cady Family
Zackary Delgado (09/05/2020)
I work there........ so im a little biased!!
Donald Jones (06/24/2020)
Always get great service at first location
G Boyd (02/09/2020)
Good service and selection good
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