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West Coast Self-Storage DuPont
West Coast Self-Storage DuPont
West Coast Self-Storage DuPont
West Coast Self-Storage DuPont
West Coast Self-Storage DuPont
West Coast Self-Storage DuPont
West Coast Self-Storage DuPont
West Coast Self-Storage DuPont
West Coast Self-Storage DuPont
West Coast Self-Storage DuPont
Reviews
Jennifer Stembridge (09/06/2020)
I initaly had a great experience when setting up with them. I had no complaints. When our plans changed with the military I called them the next week and told them we were no longer going to be using the storage unit. We had not moved anything into the unit yet. When I went in to remove our lock and officially cancel I was told that I had two options. The first option was to use the storage some time in the future and use the money I had already paid for that. The second option was to have them request a refund. I chose to request a refund, as we are moving across the country and will not be in the area anymore. I was told it would take 30 days to process.nAfter 30 days I called to find out where my refund was and was told that I wasn’t getting a refund. Nobody bothered to call me to tell me I wasn’t getting a refund, I had to call them.nAlso, the “free” moving truck requires a non refundable deposit to use. So now my family is out well over $200 for a storage unit we never used and a truck rental we never used because the military’s plans changed. You would think that in a highly populated military area, they would be a little more understanding.
Nancy Berry (07/10/2020)
Great facility & staff. Grant was helpful on the phone when speaking to him the night before I came into your facility. Lee Anne was very knowledgeable, friendly, & kind. She answered all my questions & even educated me on some things I was not aware of before. The facility is clean & well maintained with ample security measures. My actual move in date isn't for another 3 weeks, but so far I give a full 5 star rating for my initial experience.
Isabella Colvin (09/14/2020)
Outstanding customer service!! Arthur was a dream to work with. His deication to good service and knowledge of the units made it a smooth transition.
William Blakey (04/23/2020)
The last time I had to rent a storage (at a different company), the representative handed me a code and pointed in the direction of the storage, informed me to go look at the space, and determine if the specific size storage was sufficient. I was not thrilled with that type of customer support. However, the two times I inquired with your representatives, I was contacted by phone, explained in detail how the premises operated, to include a personal escort to the specific storage location. Very impressed. I would like to give a special thanks to Leann who was superb in her engagement with customers. Please recognize her.
carl guse (06/13/2020)
reserved this space online and they took the time to call me and set everything up over the phone so that i would be able to rent it the same day. got there and they walked me through everything and were very easy to work with
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