Map
Detailed Information
- Place Types Storage
- Address 1585 McNeil St, DuPont, WA 98327, USA
- Coordinate 47.0928939,-122.6433417
- Website https://westcoastselfstorage.com/self-storage/washington/dupont
- Rating 4.9
- Compound Code 39V4+5M DuPont, WA, USA
Photos
Reviews
I initaly had a great experience when setting up with them. I had no complaints. When our plans changed with the military I called them the next week and told them we were no longer going to be using the storage unit. We had not moved anything into the unit yet. When I went in to remove our lock and officially cancel I was told that I had two options. The first option was to use the storage some time in the future and use the money I had already paid for that. The second option was to have them request a refund. I chose to request a refund, as we are moving across the country and will not be in the area anymore. I was told it would take 30 days to process.nAfter 30 days I called to find out where my refund was and was told that I wasn’t getting a refund. Nobody bothered to call me to tell me I wasn’t getting a refund, I had to call them.nAlso, the “free” moving truck requires a non refundable deposit to use. So now my family is out well over $200 for a storage unit we never used and a truck rental we never used because the military’s plans changed. You would think that in a highly populated military area, they would be a little more understanding.
Great facility & staff. Grant was helpful on the phone when speaking to him the night before I came into your facility. Lee Anne was very knowledgeable, friendly, & kind. She answered all my questions & even educated me on some things I was not aware of before. The facility is clean & well maintained with ample security measures. My actual move in date isn't for another 3 weeks, but so far I give a full 5 star rating for my initial experience.
Outstanding customer service!! Arthur was a dream to work with. His deication to good service and knowledge of the units made it a smooth transition.
The last time I had to rent a storage (at a different company), the representative handed me a code and pointed in the direction of the storage, informed me to go look at the space, and determine if the specific size storage was sufficient. I was not thrilled with that type of customer support. However, the two times I inquired with your representatives, I was contacted by phone, explained in detail how the premises operated, to include a personal escort to the specific storage location. Very impressed. I would like to give a special thanks to Leann who was superb in her engagement with customers. Please recognize her.
reserved this space online and they took the time to call me and set everything up over the phone so that i would be able to rent it the same day. got there and they walked me through everything and were very easy to work with
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