Home United States California Zales

Zales

535 E Shaw Ave Dr, Fresno, CA 93726, USA

Map

Detailed Information

Place Types Jewelry store
Address 535 E Shaw Ave Dr, Fresno, CA 93726, USA
Coordinate 36.80656,-119.778634
Website https://stores.zales.com/ca/fresno/535-east-shaw-dr-.html?cid=Y
Rating 3.9
Compound Code R64C+JG Fresno, CA, USA

Openning hours

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 10:00 AM – 9:00 PM

Photos

Reviews

Felicia Vasquez (11/07/2020)

Huge thank you to Christian for going above and beyond while shopping for my wedding rings! Couldn’t of had a better experience! Thank you again!!! I will definitely be back!

JustLori (10/13/2020)

very disappointed. was told that getting my ring sized would take 1-2 week. now after 2 weeks, they are saying 1-2 more weeks! when i called back stating i want it sent back without alteration, i am told they are working on it now but it can still take up to two weeks. wth! when i ask to talk to a manager they say no one is available and will TRY to get someone to call me back. if i had known i would have to wait this long, i woulve never sent it in

Pete M (01/16/2020)

If you are in the market for jewelry, please stay away from this store. Horrible customer service and NO communication to the customer. I had to call several times to find out what was occurring with my ring repairs. I had to reach out to the corporate office (three weeks into the repair) and have a rep there get involved before I got a call back from the Fresno store. It was almost as if I was being ignored, Christian is not pleasant to work with and how a title of assistant manager is attached to him is beyond me! A whole month passed before I was able to get the ring but In the meantime, I had to jump through hoops to get someone on the phone at the Fresno store. To top it off when I went in to get the ring (a month later), Christian did not make any attempt to apologize or engage in any conversation. Again, ignored by the assistant manager who I would have felt would care since I have bought plenty of jewelry from them in the past. Ring sent in for repair but no repair done when sent back. Wrong pictures attached to the receipt number when emailed the confirmation. No communication, period. “Your ring will be in within a few days,” can only go so far. 33 Days later is not acceptable. Return customer I will not be!

Ernesto Pulido (08/06/2019)

Arrived to pick up a ring. 3 associates in the store and only 1 customer. Had to wait for the 1 associate to finish with her customer before being helped. She was attentive and did what she could but the other two guys did not even acknowledge that a customer was there waiting. At a minimum, please ask your customers if they have any questions or how you can help them. Even if the answer turns out to be that you have to wait for that 1 associate helping the other customer. She's the only reason this review is not a 1 star. I didn't get her name unfortunately.