Fresno Distributing Company

To: Tony GarcianYour review has been proven to be full of untruths and lies. When you received the water heater from us, the box is checked and there was no damage to the box. When you returned the water heater, you stated in your review it was unopened and undamaged. This is untrue. The box was open and ripped down the side. You stated that it was too large, which would not be detectable without opening the box. We have the photos to prove this. You said in your review that no one helped you and had bad customer service. Since you were not given what YOU wanted that is against our posted and written company policy, that makes us have bad service? Another false accusation. Again you said you were only given partial refund. You were given 90% back which clearly is not partial ALSO you didn't bring back all the items on your receipt so of course we only gave you a refund for the product you brought back. If you feel any of this is untrue please feel free to call us, we dare you right back. We may not be able to answer everytime our phone rings but we are giving our customers that we are currently helping with the best service we can. We have a secretary that can take down any questions and we can find out the information and we do call our customers back. We encourage customers to read all reviews before deciding to not shop somewhere due to this issue on deceit and lies. Thank you.

Purchased a water heater , Not being an expert I wrongly purchased a water heater that was to big for the available location of my older home. I went to return it ( never installed or taken out box) The told me because the box was damaged they would not refund it to me. I spent 700.00 for this unit they used a forklift to bring it out to me when I purchased and box was already in a questionable condition. I asked to talk to manager all he did for me is give me partial refund on unit I lost 100.00 on this transaction. It was very disappointing with the way I was treated and how they did not really care for their customers. I still need a water heater but because of the way things were handled I decided I would not give them anymore of my money. Things are tough right now financially , these people took advantage of me. I give you a fare warning do not shop here. I would wish the owner would look into his level of customer service. If you have any doubt try calling them and reach out to the pluming department they will never answer you try it I dare you.

Very helpful. It took 5 minutes tops to get what I needed.

The worst customer service I’ve ever had. Waited around for 30 minutes. All 4 guys were out smoking cigarettes while 5 of us were waiting in line. Never will I come back. Wouldn’t be surprised if this place goes out of business.

This is an amazing place the guys behind counter are really smart thank you guys