Spitz Jewelers

I highly recommend Spitz Jewelers. They are a local family-owned and operated full service jewelry store that is very customer friendly and committed to providing excellent customer service and quality products at competitive prices.nnIn March 2017, a new watch of mine became magnetized running 15 minutes fast every 4 hours. I had set it next to a magnetic eyeglass holder clip on my bedside table. I tried demagnetizing the watch myself but was unable. I called local jewelry stores to see if they could demagnetize it. Someone at Spitz Jewelers confirmed they can and told me to bring in my watch.nnIt took about 45 minutes and I spent the time drinking coffee across the street. When I went to picked it up, I confirmed it wasn't demagnetized with an app on my phone. They also tested the demagnetized watch and told me its accuracy. I was pleasantly surprised when the person told me there was no charge for the service. The watch was mid-tier (Oris) and certainly not high end. I was prepared to pay a nominal fee since I wasn't able to fix it myself and it took them time to fix my watch.nnIn the middle of this year close to mid-month, I decided to get my next watch - an Omega GMT. Remembering my previous positive experience, I emailed Spitz Jewelers. Kevin Spitz replied to my email in a timely manner. Not only can he help me get an Omega, they are also an authorized Omega dealer so I can be assured of the factory warranty. They have a version of the model I wanted but not the exact model. He did say he can arrange to deliver the right configuration I wanted. Being that it was during Covid-19, we did all the confirmations by email. Understandably, I also wanted to minimize the number of instances I am out of the house.nnNear month-end, Kevin informed me the watch was available for pick-up. When I arrived, I was happy to see they were set up with masks and disinfectant wipes for their customers and they minimized any physical contact with whatever they were handing to me. I'm very particular about how my watch bracelets fit me and a staff person sized it perfectly. Apparently, some miscommunication occurred regarding the configuration I was expecting and what Kevin understood from the emails; an additional strap I was expecting was not on hand. Kevin smoothly assured me he would get the other strap. And so that I don't have to return to the store, he will mail it to me. You don't get to see how much a business cares about customer satisfaction until you see how they react to misunderstandings or problems.nnI did get the other strap mailed to me. I got the Omega watch in the exact configuration I wanted from an authorized dealer. Keven Spitz showed he cared about providing excellent service and customer satisfaction. And that's why I wrote this review. Great local businesses who work hard to deliver great products and an excellent buying experience should be supported. I highly recommend Spitz Jewelers in Walnut Creek, California.

My wedding rings accidentally became coated with mercury I was afraid nothing could restore them. After Spits Jewelry cleaned them they looked better than new. Beautyful! SO HAPPY!

Excellent service. Took my engagement ring to get resized a couple of sizes larger and you can barely tell! They were able to do it same day since we dropped it off early. Kind and courteous and informative. Come to Spitz Jewelers for all of your jewelry repairs!

Wonderful Family Jewelers. Beautiful store and beautiful, exquisite pieces. Warm and friendly staff. Outstanding Customer Service.

Amazing service, and fantastic quality!nnKevin Spitz set me up with a wedding band for myself, and an engagement ring and band for my wife a year ago, my wife receives compliments daily on her rings.nnExtremely friendly and knowledgeable staff, I have become a regular customer, I highly recommend them.