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Zales

116 Sun Valley Mall Ste 132, Concord, CA 94520, USA
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Detailed Information
Openning hours
  • Monday 10:00 AM – 8:00 PM
  • Tuesday 10:00 AM – 8:00 PM
  • Wednesday 10:00 AM – 8:00 PM
  • Thursday 10:00 AM – 8:00 PM
  • Friday 10:00 AM – 8:00 PM
  • Saturday 10:00 AM – 8:00 PM
  • Sunday 11:00 AM – 6:00 PM
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Zales
Zales
Reviews
Salvador Pena (09/17/2020)
I ordered a watch online the watch is made faulty, I have not been able to wear the watch. I then went to the store to return the watch to only be told no we can’t refund you your money because you’re past the 30 days by one day. I was told to call an 800 number which I was on hold for 3 hours before I was able to get a hold of someone to only be put back on hold for another 40 minutes. Finally a different person answered she was very sweet but couldn’t get me a manager on the phone. A week later I was finally able to speak to a manager on the 800 number to only be referred back to the store to see if they could help because they can’t do anything for me. I mean this has been a terrible experience because I am stuck with a watch I can’t wear, basically As long as Zales made their money they could care less about their customers they do not take care of you in any way. Terrible , horrible service I rather burn my money than to spend it at Zales never again
Antawn King (10/10/2020)
If you're ever at Zales at Sun Valley Mall, pleaseeeeee request Lindsey!! She is awesome, her customer service & knowledge is top notch!!ud83dude0aud83dude0a
D harmon (10/05/2019)
We received outstanding telecommunication service from Kay. When we arrived to Store #0718, we were warmly greeted by Lenette who completed our order request with Kay who we spoke with prior. Great customer service provided by Kay and Lenette, thank you!
Gabby Stewart (02/05/2020)
Lynette is awesome. Go to her she will take care of you and she treat you with love!!!!
S&B Electric (05/04/2019)
Guys were helpful and patient. Answering questions and not pushy
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