Safeway Pharmacy

Worst customer service ever, pharmacist is VERY rude he always had attitude. They always make you feel like your an inconvenience for them. They take so long to fill prescriptions. Iv always used Safeway but because of them I will never go back, and Iv heard a lot of people with the same problem!

Before I explain this situation,, let me state that i completely understand the severity of controlled substances. I support the system and compltly agreed in keeping track and controlling the use of these medications. But over something as simple and spilled medication, i was treated like some sidewalk druggy.nnI recently had a tonsillectomy on the 14th. It was very painful but manageable thanksp to the liquid oxycodone that my surgeon prescribed me. On the night of the 15th I took my medication before bed and set it down. In the morning it was on the ground with the lid open. I was furious. (I'm assuming my cat or myself knocked it down in my sleep) All the contents had spilled into the carpet. I was very frustrated and in growing pain. I took Acetaminophen to dull the pain a bit. I called me surgeon and he prescribed a refill for me! I was so great full. I went into safeway at 10am when the pharmacy opened. The assistant pharmacist claimed my prescription was not there at all. So I called my surgeon and he assured me on the phone that it was sent. So I asked for the head pharmacist. And he said that yes they had it, But they could not fill it. So I asked why they didn't tell me that the first time and why it couldn't be filled. The pharmacist excalated very quickly and became very rude. He asked why I had drank all of my medicine, why is my 5 day supply gone, we can't fill perscriptions for addicts or abusers. I offered to buy it cash because my insurance wouldn't cover it and he just about had a cow. I was too tired to fight him on it, but I stood there in shock and tried to explain myself and what happened. He rolled his eyes at me! When I told him my medication had spilled. I still had my surgeon on the phone. It was very difficult to talk and this pharmacist was having me speak up. My surgeon hung up with me and contacted the pharmacist directly there at the desk. They spoke for a while and suddenly the pharmacist agreed to fill my prescription for me. Cost my fiance almost 60$. Then I had my surgeon call back and state that the pharmacist will not allow him to give me another perscription. Wich I understand, to a degree. This pharmacist never once asked anything in a polite manor. He immediately treated me like a criminal. He refused to contact my insurance and submit and emergency refill, there was no reason to force me to pay out of pocket. I have been a loyal safeway customer for over 20 years. I have getting my prescriptions at safeway for over 20 years. I just moved to chehalis and I was so happy to find a safeway, but now I regret using your pharmacy. They waisted my time, my surgeons time and made me feel humiliated and accused.

After waiting in line for 10 minutes, I walked up to the counter and the woman looked and me and said “yes?”. Yes is an answer to a question, not a greeting to a customer. She obviously lacked the most basic customer service skills. As a customer who spends approximately 20k per year on pharmaceuticals, I took my business elsewhere. I am still looking for a good pharmacy. This issue goes beyond Safeway and appears to be industry wide. We spend unbelievable amounts of money, on seriously over priced products and receive poor customer service, long waits and often mistakes in our orders.

Don't come here if you need meds. Employees are too lazy to stock bins that are on the floor and will tell you to come back in about 30 min. Their phone refill inform me be ready next day. Well, refill was there in their bin on that day. According to the pharmacy tech, next day turn to two days due to their incompetence. They fail to fullfill meds that was already there in their store.

This has been the pharmacy for my kids for several years and they have taken great pains to make sure we are well taken care of. They explain new meds well, are apologetic if a prescription takes longer to fill and are very pleasant to deal with.