Best Collateral

Great people and love to with their team and always get treated with respect and kindness.

I see alot of reviews on here that are very old, but I will definitely give an updated review. This is one of the few pawnshops I will not go to. I personally have watched people come in with some prized possessions and get low balled.nEmployees seem to be trained to give the worst bottom barrel prices. The manager (Kwame) will take first crack at any high item that comes out of pawn that he is interested in, not even giving it a chance to hit the sales floor, but will tell an employee to follow the rules when he is breaking them.nDo yourself a favor.... find another pawnshop to sell, pawn or even purchase from. They are not in the business of looking out for the customer.

Didn’t shop here but the person over the phone was super helpful in answering my questions on what’s marketable, sellable and tradable!

I went into best collateral with an old stereo system the young started off by saying to me that he couldn’t help me because it’s to old I asked for a manager which he came out said the same thing the young man helped me with it to my car and handed me $10 out his pocket and that was all I need to get to work I can’t remeb his name but he changed my bad experience to a good in a matter of seconds

A year ago I gave these people 5 stars. Now, they get 1! Why, well, a year and a half ago I brought a number of instruments here and some jewelry. The jewelry wasn't worth much but for sentimental value to me. I had the intent of buying back most everything. 9 months ago I bought back the instruments, continued to pay to keep the tickets active on the jewelry and also moved 3+ hours away. Tickets on the jewelry expired a month and a half ago. I've been continually calling, because I had no way to get to Oakland until now, asking if I could pay off or to extend over the phone because i couldn't physically get here and they said, as if they were parole officers holding my stuff for ransom, that I had to physically come in so they could get my fingerptint! They know they're a Pawn Shop, right. I begged them to keep all of it and I'd get to Oakland as soon as I could, and they told me on more than one occasion, that even if it was sent out, we could get it back for a fee. Now today, I get to the store and they tell me, this includes the manager, who I'm fairly sure I spoke with on at least one occasion in the last month, says if I could tell him for sure who I spoke with, he'd use this scenario as a training exercise. He seemed surprised at my shock at that response, and I told him to forget it and left. They're ignorant, lazy, and self-important, and I'll never come here again, or recommend Best (worst) collateral to anyone again. Thanks for in essence stealing from me and then throwing it away. In essence that's exactly what you did.