COACH Outlet

This particular coach outlet was horrible. My friend and I drive an hour away to return some shoes because Coach wanted to charge $25 to ship. Once there, we walked up to the store and was told to sign in via our phones and wait to be text. We mentioned that all we had was a simple return and needed to be somewhere else soon. The manager Jess/Jess?! told us that it didn't matter, we still needed to check in and wait to be texted. It said we had almost three hours to wait before it was our turn. When I tried to explain to the store manager that all we needed to do was return, and given there was no line outside and only a COUPLE of people in the store at the time, could we just make the return and leave. The manager didn't care and told us we'd have to wait almost three hours. I had just had eye surgery and it was very hot, but because we drove an hour away, we waited.nnThis is concerning to me because there was only a couple of people in the store and we could have returned the item and been en route to our next destination. The manager was very difficult to communicate with overall. Once in the store THREE HOURS LATER, they refused to give the money back even though they had the receipt, and we ended up getting a store credit. They didn't even try to accommodate and fix the issue. Given the HORRIBLE customer service and THREE hour wait, my friend and I chose to NEVER shop coach again. Now she's stuck with a gift card because they wouldn't give her the money.nnThey could have accommodated us to return instead of waiting that long. It was really disheartening that I just had surgery and the manager didn't care. He wouldn't even listen. At this point, coach needs to fix this issue ASAP, or they'll lose two customers for life. I'm really thinking about returning the two purses I bought for almost $300 because of this.

Ordered bag online in June and was returning it in July, yes 30days return policy and my return is over 30 days but with things happening around us, I thought they are a little considerate about return especially the bag is fully packed and did not even try to use it and I am even OK with store credit but they said No! We only take 30 days! Not sure if she is the store mgr or what but the cashier ask if possible to return and she strongly responded No. So coach outlet Livermore is just a business trying to sell for profit! Nice items with (some) inconsiderate staff! OUR LIFE IS NOT BACK TO NORMAL YET AND HERE YOU ARE STRICTLY IMPOSING YOUR RETURN POLICY!

Don’t loose your time. The employees are not trained. Looks like they are making a favor for you. In addition, this was the only store in meu entire life that didn’t allow my ESA go inside with my wife. Run away from this store

Exceptional service! Staff helped me find the items I was looking for and even showed me additional colors. I had a great visit.

Really didn't have any thing I wanted