Map
Detailed Information
- Place Types Dentist
- Address 5002 Airport Rd NW #30, Roanoke, VA 24012, USA
- Coordinate 37.3171882,-79.9581451
- Website Unknown
- Rating 2.7
- Compound Code 828R+VP Roanoke, Virginia, Unit
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
My daughter is special needs and they wouldn't touch her
This place sucks the more times I try to give them the benefit of a doubt they prove me right they request you come 15 minutes before your appointment time only to make you wait 45 mins slow service
If I could give negative stars I would. The staff here is awful. My mind is blown how these people have jobs. I came there with my nephews to get routine work done. A staff member called us into a consultation room and told us that they wouldn't be helping us today because we were talking badly about their company. We never said a negative word about this place. She got in my sister's face and tried to intimidate her. We quickly left after that happened. We will not be degraded for no reason. Kool Smiles clearly isn't a company that has standards for their employees. The staff members also sit up there and gossip about other staff members in front of customers. I'm an assistant manager for a local company and I'd never allow my employees to act the way these fools acted.
I love this place. The staff is very friendly and extremely helpful. I asked a lot questions and told them my concerns, and they were very professional and polite about answers my questions and they reassured me that everything will be taken take of. I would highly recommend Kool Smiles. Will be coming back very soon!
I read all the terrible reviews online after making this appointment, and I was really skeptical, but my daughter is almost 4 and she needed to have her first dental appointment. So it went in expecting the worst, but we actually had a great visit. The front staff were young, but pleasant and efficient, the dental assistant(Alexus) was super friendly and made sure she made a good impression, asked my daughter lots of questions to keep her comfortable and preoccupied, another dental assistant also came over to talk to us while the other one was preparing her work station. And the dentist was very nice as well, she did what she needed to do and kept my daughter happy the whole time! Definitely a good first visit! And one of the best parts was being able to sit right next to her and watch the whole thing!
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