Map
Detailed Information
- Place Types Book store
- Address 11750 Fair Oaks, Fairfax, VA 22033, USA
- Coordinate 38.862747,-77.358907
- Website https://www.apple.com/retail/fairoaks?cid=aos-us-seo-maps
- Rating 3.5
- Compound Code VJ7R+3C Fairfax, Virginia, Unit
Openning hours
- Monday 10:00 AM – 9:30 PM
- Tuesday 10:00 AM – 9:30 PM
- Wednesday 10:00 AM – 9:30 PM
- Thursday 10:00 AM – 9:30 PM
- Friday 10:00 AM – 9:30 PM
- Saturday 10:00 AM – 9:30 PM
- Sunday 11:00 AM – 6:00 PM
Photos
Reviews
Made a purchased for an Apple Watch. Called the support line after receiving the pick up confirmation. They told me that the store opens at 10am. Got there at 10:45am the store was closed. The specialist came and told me that the store opens at 11am. I explained to him that the Apple Support rep told me that I can come to pick up my order because the store opens at 10am. I also told him that I need to be somewhere else at 11am so I need to get the watch now. He refused to do so. It’s a simple transaction. I didn’t need to get anything else. Apple, you messed up by telling me that the store opens at 10am and now you didn’t want to correct that mistake by simply just give me my product that I had purchased. Cmon. I used to work for the company I know that this is just simple transaction which would literally take no more than 5 min. This is a bad customer service as simple as that. The guy could’ve helped me if he wanted to. He just didn’t care. Apple customer is really going down. And this is the second bad experience that I have in the row.
Terrible experience. Showed up at the Apple store only to find out they had pushed me off the calendar and moved my appointment to the back of the queue due to me being 1 min late. Store was half empty. Waited around for another half hour before I was seen. The manager was confrontational and condescending. Fair Oaks Apple staff was unfriendly overall. Need to work on their customer care.
Called for a simple quote on price to replace the back glass of a phone. 15 minutes later, 3 machines and one person and still didn't get to how much it would be. Instead they wanted Apple ID, serial number, imea number and multiple other things that didn't have anything to do with my request. Even after advising I was frustrated I couldn't get a straight answer, they continued to ask additional questions regarding account info instead of just giving me a quote.
Fairly knowledgeable staff. Efficient crowd handling. Quite a few people in the repair kind.
Amazing services, I was on the express pickup line. And it lasted 5 minutes to get my product , and the representative showed some interest in my photography equipment and made some conversations about what i.like taking.pictures off. And sometimes that's all it takes to give great customer service
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