Gentle Care Dentists

Dr Chang is very nice, and he answered all my questions with patience. I really appreciated that he empathized my situation and gave his professional opinion on the options I have. Unfortunately I don’t have insurance (I purchased a dental saving plan but it didn’t actually bring down the total cost!), this office is definitely at the higher end of pricing. I compared the quotes from another dental office and here the price is doubled.nThe front desk is ridiculously unprofessional. I made my first appointment on Zocdoc, the front desk called me and told me to cancel on that website. I asked her then what are the availability they have, she didn’t know... it took her a while to call me back with the doctor’s availability, and told me the doctor I booked cannot performance treatment I needed, so I asked for her recommendation and she gave me a last name. I asked what’s the doctor’s full name (I was going to do some due diligence for sure) and she didn’t know! She didn’t know the name of the doctor she was recommending! Ok, this should have been the red flag, but I went anyway. While we are waiting for the COVID test results to come out, I asked if I may use the restroom and one of the front desk person didn’t let me go until we get the results. I totally understand, but after a few minutes another lady saw me and asked if I needed to go to the restroom. I ran to use the restroom and I felt my most miserably intolerable 15 minutes were sacrificed with no meaning. After the diagnosis the front desk went over the price breakdown with me, and again rudely.nOverall experience was fine with the doctor, but the front desk was improvising and unprofessional.

Similar to other recent reviews - I went in for a routine checkup, they didn't give me a routine clean (instead pushing me to get a deep clean and making me set up a follow up appointment) after checking their online reviews and getting a second opinion - I cancelled my follow up and was hit with a bill overcharging me for what they did (aka 1/2 of a routine dental appointment). I would not recommend you go here.

Worst dentist I have ever been to hands down. They did not fix the problem I had, I had to go get a second opinion which actually had a completely different diagnosis. Then they WAY over charged me for my services and then double bill my insurance for part of the portion I paid. Incredibly dishonest and horrible customer service. I would not recommend them to ANYONE.

This dentist office over charged me. They never verified my insurance coverage. I paid the amount that was given to me of out of pocket cost at time of service. They then told me that I have $1100 balance and can not complete my treatment until it's paid. This dentist then added that I needed additional treatment in the form of a root canal. Which was never part of the original treatment plan.nBecause of their unprofessional, unethical business practices, I am now left to pay for services that were never completed and my insurance has paid all that they will pay towards it.

Unethical, unprofessional staff and doctor! Not only their so called doctor humiliated us with all unethical statements, like we never done deep cleaning which we do regularly and stating that whatever has been done for us in the past was “cheap” and “no good” but their front desk refused to send me the copies of x-rays which we paid for. She claimed she doesn’t know how to do it... I mean you’re at the front and don’t know how, then it’s a huge problem! And she noted she doesn’t care if I get the file of x-ray for which we paid out of picket $200.00nI’ll make a complaint to appropriate health department so that their licenses can be reviewed! It is completely unprofessional place which is dangerous for public health!