Pet Supermarket

The people who work here have always been so kind to my shy dog when I bring him in and are extremely helpful and knowledgeable. They helped me find a better high quality food for our pup with allergies.

They have been a lot worse within last two years for the aquarium section. Used to beat PetSmart easily, now they are far behind PetSmart.nnYesterday bought some ghost shrimp. Although I know these are feeder shrimp but I don’t expect them to die 1/3 of the batch when I got home. Working people was full of lies but that is another story.nnAnyway, for anyone who wants a decent aquarium buddy, you might want to reconsider this place.

Wonderful selection of cat toys. When I couldn't find a specific item a clerk was instantly helpful, knowledgeable and cheerful. Not too big and not too small of a store.

Absolutely loved it. Would refer this place to anyone who has pets

This used to be a pretty nice store, but over the course of the last couple years it has really gone downhill. The fish tanks are dirty and gross, and there’s always dead fish floating around in some of the tanks. As an animal lover, it’s extremely upsetting and makes me not want to give the store a dime. The small animals are kept in less-than-ideal conditions and look sickly, and some of the employees are rude. The last time I was there, I asked a manager when they might be getting more birds in; she seemed offended that I asked and responded that she had no idea, as they come from “mills overseas.” That would explain why they look so sickly! She had asked me several times if I needed help, and then acted like it was an inconvenience when I finally asked her a question.nnThis summer, when some stores were open, some were closed, and some only offering curbside service, I went to the store while I was in the area to see whether they were open or not. I opened the door and an employee immediately shooed me out and snippily told me that if I wasn’t there to pick up an online order I couldn’t come in. That’s fine, but she could have said something like “I’m sorry, we’re only offering online order pickup right now” instead of how she reacted.nnThe only reason I’m giving 2 stars instead of one is they do have a decent selection of pet products, many that PetSmart does not carry, so if you need to get something immediately it’s there as an alternative to other chain pet stores. PetCo is so much better though!!! A bit of a drive outside of Lexington to get to the nearest one, and I wish they’d come to Lexington and run this place out of business!