Asante Rogue Regional Medical Center : Emergency Room

My daughter is in the pediatric unit and her nurse is Rachel. Best nurse every. Very sweet and patient. ud83dude0a

Poor service from the staff in CCU department. The communication was terrible. They let my mother sit in the waiting area all day not knowing if my dad was going to make it through the situation alive! The doctor was supposed to call after the procedure to relay his condition. Many people walked by and could clearly see concern from her and continued on their way. The hospital was not crowded or too busy. She was left to think her husband was in serious condition all day and had to have emergency surgery. I understand DRs are busy and see many patients- but this is unacceptable he did not even ask someone else to notify my mom! For this hospital to be a Regional Hospital capable of many things, you would think they would update their patient system and do a tracking of your loved one so you can follow electronically what stage the patient is in and when you may be able to see them. I know this is possible because I experienced it recently when my husband had surgery at Peace Health Sacred Heart in Springfield Or. My mother and I are native to Oregon and have never had a problem with this hospital until this instance! If RRMC wants to be as great as they claim they really need to get with it and care for each person as if it was their own. The nurses in CCU were friendly and helpful after she was finally able to see her husband after ALL DAY of waiting. We will continue to use this hospital due to they quality of care they offer, but we will not let this happen again!

Having gone above and beyond with my severe collapsed lung, each and every staff whom I needed professional care from, was received by (all) in the most courteous professional manner. Very competent with the sciences of medicine along with the knowledge of administrative business' faculty.

Discharge nurse Jules, RN, and/or her colleagues discharged a patient to a rehab center in Crescent City without his authorization instead of sending the patient to Brookings, OR. Crescent City rehab has a bad reputations and is notorious for over utilization, and not discharging patients to in home health services. Their food is terrible, their staff is incompetent, and not a place I would send anyone to.nnI tried calling Asante Rogue River Hospital for several hours, and the call center staff wouldn't provide information. Their supervisor was a lot more helpful, but she only works 8-5. I was hoping to get someone in the ER dept to look up who the patient saw so that I can get the discharge papers signed.nnThis isn't the worst hospital, but dangerously disorganized.

My son finally got help here. He was with Columbia care and needed to be in a locked facility for his safety. Columbia care wanted him in a home with unlocked doors. My son was living with us and walking out into the highway almost getting hit. The police finally arrested him for it!! The first place we are nterviewed for was an unlocked home it the desert. We told them that he needed locked doors. The second ace waas unlocked and in Springfield. The social worker told us not to say anything about his behaviors so we stayed quiet but they refused him said he needed higher care level. He got in the road at the motel there because I forgot to take thene bed alarm. After that all we got was telephone interviews and my son refused to talk. Tb psychiatrist then wrote a nasty letter about us while he was getting excellent care on 2 north. The letter said that I would take him out of the hospital so he couldn't get care!! We were asked to visit my son regularly. Then 6 mo state hosp to get safety issues resolved. I recom.end Asante highly but stay away from Columbia care. I am surprised they are even open still!!!!