Paratus Air Helicopter Flight School, Tours, and Charters in Cleveland, Ohio

The experience of flying in a helicopter over the city of Cleveland was absolutely amazing. However the customer service and process of getting there stuck out so significantly that I have to unfortunately give some constructive criticism. I purchased this for my boyfriend’s birthday as a surprise, I took off the day unpaid. Our flight was canceled and on his birthday due to “weather conditions”. It was rescheduled for another Saturday. I took another day off unpaid. I got a call the evening prior too, late at night rescheduling our flight to another time. We arrived at the airport with no one to be found, got a phone call four minutes before our scheduled time, cancelling and promising more time to be added to our flight. We had even paid $7 for parking. We rescheduled again for my own birthday. It was canceled again the day before and promised more time to be added to our flight. We rescheduled again. We arrived at the airport again. Paid $7 more dollars for parking. No one was to be found. I called, confused with no answer and no voicemail set up. I literally thought I was being pranked at this point. The pilot called back 6 minutes later and told us we had to walk over to a different gate four. We had our flight. It was beautiful. It lasted a total of ten minutes. So yet again I was extremely disappointed as my extra time that was promised was not delivered. I would highly recommend taking a helicopter flight with Paratus air, after they work on their customer service.

Mavi was a great tour guide. This was a birthday present for my fiancèe and she loved it

I recently had the privilege of taking a flight lesson with BJ and I can honestly say that his level of knowledge, skill, and professionalism is incredible. That quality of instruction cannot be found anywhere else for such an affordable price tag!

I could have not asked for a better experience! The Pilot was awesome (BJ), the views were breathtaking, and the flight was smooth. I felt like I was in an Uber, 1000 feet in the air! 10/10 highly recommended.

Bj was an amazing tour guide. We had arrived late due to traffic and he was very understanding and friendly!