Kroger Memorial Dr Lancaster,Oh 43130

Friendly staff.

Positive and Negative. This is my favorite store for buying groceries. I've been here enough times that I know where everything is that I need. Every employee I've come into contact with has been very nice and courteous. The isles are nice and wide, which I love! They also sell a bit of everything, it seems. Their pet area is much larger than the one at the East Main location with a nice variety of toys, bones, and treats. Now for the negative, lately I've been using the pick up option where I order groceries online and when I pick them up, the employees pack the groceries into your car for you, which is very convenient. Sometimes they won't have things in stock that you ordered, so you can allow for substitutions or not. If you don't allow substitutions you won't get the item or anything close to that kind of item. The problem I've been having lately is that a few items that they said weren't in stock were actually right there on the shelf. After the pick up, I'd go straight inside, look for the item, find it right there where it always sits and buy it. I don't know if it is a teenager not wanting to look for things hard enough, laziness, or an honest hard working employee just not really seeing the items. Also, I prefer all my groceries to be in bags, including milk and laundry detergent, but most people don't do it that way, so I don't complain about it, but I do expect things like ketchup, bread and veggies to be placed in bags and sometimes they are just sitting in the trunk without bags when I get home, meaning I have to carry those things in one by one or put as many items as I can in my arms to carry inside. Some people have a long way to walk from their vehicles to their homes. Some people have to carry their groceries up three flights of stairs, which I know from experience is very difficult. I have let Kroger know what's going on with some of the pick up orders, but it is unknown by me if they have talked to their pick up employees about these issues or not. I really do love this store, though.

Went here to get our virus shots. Was fast, appt time on schedule and 2nd shot scheduled too. Lady working at pharmacy giving the shots was very knowledgeable and explained everything clearly

Always a pleasure to be there. The store is very clean and I enjoy everything that is there it's quite big so I use a motorized cart. I always clean the cart before I use it they have sprayed there for that purpose. I always find what I want when I'm there they're very good about keeping things stalked. If you haven't tried the Krogers I suggest you try it because it certainly is nice. I like the one that's on memorial drive the best

Through this pandemic Kroger has been so great they wash down the buggies, and pass out mask. The only thing I can complain about at Kroger's is not enough products, they do have the signs up limiting how many you can get people can't follow directions, and think we're going to run out of toilet paper, and paper towels. I don't understand that. Kroger on memorial drive is one of the best stores in our town and I love going there it's clean it's always nice, and all of the people are nice, and you can check out there's always people at their registers, you don't have to wait too long.